
Photo by PoPville flickr user Pablo Raw
From WMATA:
“In his first public policy address since being appointed Metro’s General Manager/CEO last November, Paul J. Wiedefeld today [Monday] began to lay out his plans to make Metro safer and more secure, improve service reliability, and get its financial house in order.
During a luncheon at the National Press Club, Wiedefeld discussed his roadmap for restoring the public’s trust in Metro. While confronting some hard truths regarding Metro’s current safety culture, declining ridership and the mechanical failures that have caused a deterioration in Metrorail on-time performance, Wiedefeld identified clear priorities with defined immediate and longer range deliverables for the entire Authority.
“In many ways, what you see here today is the CEO’s ‘To Do’ list to get Metro back on track,” said Wiedefeld. “It’s my commitment to be transparent about what needs to be fixed, how we are going to fix it, and ensure that our stakeholders can easily monitor progress so that public confidence is restored in Metro.”
Wiedefeld said there is no single action that will turn Metro around but a combination of efforts “to grind out critical changes at all levels” is needed to improve the customer experience. Some of those actions are already underway – including increased police patrols, installing new radio systems and cell phone cabling in tunnels, changes to rail car parts inventory, and the accelerated delivery of 7000-series trains.
Other actions will be implemented over the next weeks and months, such as a rail service reliability program to reduce waiting, crowding and passenger offloads. Other highlights include: (more…)








