
In his job as a lead web developer for the U.S. Mint, Nathan Wallace makes a point of listening closely to his clients. Then he goes a step further.
“Sometimes, what they need is not what they’re asking for,” said Wallace, a graduate of the Georgetown University Master’s in Technology Management program. “Really, just listening for what they need is sometimes more important.”
For Wallace, that means not just listening, but learning to empathize and make the customer’s needs your own. It requires a special awareness and the kind of communication skills not typically taught in technology classes. And, increasingly, it’s what employers are looking for in new college graduates, particularly those in the STEM fields.
In a recent survey by Morning Consult, hiring managers and HR professionals put a premium on these “soft skills,” with 74 percent saying listening skills are valuable, 70 percent noting attention to detail and 69 percent citing effective communication.
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