“Dear PoPville,
Who else has taken the time to complete a 311 request only to receive the following message? (more…)
OUC
via google maps
Ed. Note: Alert DC did report an OUC outage at 1:19am last night: “DC 911 is experiencing an intermittent telephone service disruption. If your 911 call does not go through, please text 911. We are working to resolve this issue as quickly as possible.”
2:02am Update: “The service issue is resolved. Please call 911 if you are experiencing an emergency.”
“Dear PoPville,
At least 7 shots were fired immediately in a row at/around 13 & shepherd last night. 911, after 5 minutes, still didn’t pick up – if someone was dying they were dead by then. (more…)
photo by Lorie Shaull
From the office of Councilmember Christina Henderson:
“Councilmember Henderson introduced the E911 Modernization Amendment Act of 2025. The bill would enhance resources for the District’s emergency response telecommunications system, with the goal of creating a safer and more responsive public safety system.
“Each year, the Office of Unified Communications (OUC) handles hundreds of thousands of emergency and non-emergency calls which are supported through the District’s Emergency and Non-Emergency Number Telephone Calling Systems Fund,” said Councilmember Henderson. “While this fund has provided a critical foundation for OUC, across the country jurisdictions are transitioning to Next Generation 911 (NG911), which enables voice, text, photos, video, and precise geolocation. These capabilities are essential for ensuring residents can reach emergency services using communication methods they rely on every day and require our 911 services to evolve to match the pace of the nation.”
The proposed legislation would modernize 911 and 311 telecommunication systems, helping the District remain a leader in emergency response technology and service delivery by ensuring critical upgrades that require dedicated funding are met.
Specifically, the E911 Modernization Amendment Act of 2025 would: (more…)
“Dear PoPville,
I’m genuinely curious if anyone has insight into this. Over the past six months, I’ve submitted approximately two to three 311 requests regarding various issues( potholes, missed trash collection) most recently a recurring road hazard near a school.
Today, I submitted a new request concerning a street obstruction that has persisted since October 20th. The issue involves cone barriers placed by a production company in the middle of a school zone, significantly limiting vehicle access and creating unsafe conditions for students. Parents and school staff have repeatedly moved the cones to restore safe passage, only for the production crew to reposition them.
What’s particularly concerning is a pattern I’ve noticed with recent 311 submissions: they’re marked as “closed” or “resolved” within minutes; (more…)
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Update from AlertDC 9:21am: “The District’s Office of Unified Communications reports this morning’s issue with 911 service is resolved. Please call 911 if you have an emergency.”
From AlertDC:
“The OUC is aware that some 911 calls in DC are not being connected to call takers or being dropped upon being answered. If you are unable to get through on 911 please dial 202-265-9100 to be connected to a 911 call taker.”
At 7:41am from the Office of Unified Communications: (more…)
“Dear PoPville,
DC Fire and EMS arrived on our block (across from Hechinger Mall in NE) on 5/25. They asked our neighbors across the street if there was a fire at their home, and when our neighbors confirmed everything was fine, DCFEMS went across the street and broke into our building by forcibly opening the front door. I wasn’t home at the time, but everyone else was and they all swear that no one knocked or rang the doorbell at the front for any unit. They just went and broke in, and told one of the residents that they had “the wrong address” (and they refused to answer any questions beyond that). There was never a fire here.
In February or March of this year, my wife called 911 because a severely inebriated person (from the known trap house next door) kept trying to break our front door down. The cops never showed so I took my dog out with me and chased him off. When I approached our council member for Ward 5, they connected me with the MPD commander for 5D who confirmed that DC 911 mislabeled our call as “low priority.” (more…)
“Dear PoPville,
This perpetrator was accosting dozens of innocent people yesterday at Meridian Hill/Malcolm X Park for more than an hour during the 5 to 6pm timeframe. Councilwoman Nadeau’s office responded to my outreach and is following up with the UOC (911 dispatch).”
Date and Time of Incident
March 19, 2025 05:16 PM
Please provide a detailed description of the incident
I called 911 for the first time at 5:16 pm to report a male perpetrator – across the street from my apartment window – who was threatening passersby with physical harm and using hate slurs as part of the verbal threats (more…)
“Dear PoPville,
It looks to me DC Gov is trying to stop people from calling 911 when people.park in front of their house. I thought it was funny. This was seen on the metro.”
via MPD
From the Mayor’s Office:
“Mayor Muriel Bowser and the Office of Unified Communications (OUC) Director Heather McGaffin announced a new “Make the Right Call” campaign. The campaign is aimed at educating residents and visitors about when it is appropriate to dial 911 and when they should instead utilize 311 to access the police non-emergency line and to request city services. (more…)
“Dear PoPville,
This weekend I called 911 for someone passed out in front of my boyfriend’s apartment building in DC. They were breathing but more slowly and had blood on their face. The 911 operator, when learning that the person was not responsive to my voice, told me that I should start CPR. Now, I’m a former EMT – I know this person didn’t need CPR, they were clearly breathing. I told the operator on the line that CPR wouldn’t be necessary and I also am not comfortable performing it without having gloves given the blood on the person. In response, the operator said, “just to let you know, this is a recorded line, so are you declining to perform CPR?” (more…)