“Dear PoPville,
We received an email from Washington Gas that our service is being suspended (disconnected). The “move out request notice”. We called the WGas and it appears as if somebody (they even gave us that person’s name) requested to activate the service at our address. No details on how (call or email). We’re in a four-unit apartment building. Has anything similar happen to anyone else?”
“Dear PoPville,
I’ve been unable to pay my Washington Gas bill for over a month. Some bug in their credit card processing. More-than-weekly emails have yielded assurances that the issue will be fixed, but here we are. Am I alone?”
photo by angela n.
“Dear PoPville,
I’m here to report the Power of PoPville!
My meter relocation issue was posted on Monday and on Tuesday, I received a call from someone in the construction department of Washington Gas. Apparently several people had forwarded him the posting and he was calling to help answer my questions and resolve the issue.
A PSA on responsibilities related to moving a meter: Read More
“Dear PoPville,
I’m hoping the hive mind can help me with this crazy estimate to move my gas meter.
As part of a renovation, I need to move my Washington Gas meter from inside the basement to outside (just on the other side of the wall). Washington Gas contracts with third party vendors to do the work. In this case it’s Miller Pipeline. I was floored when I received this estimate today of over $6,000 dollars. Read More
“Dear PoPville,
I’ve been on hold with Washington Gas for over two hours, and this is not the first time this month. I’ve sat on hours-long holds a few times and in previous call attempts I’ve had to hang up to go to work or class before anyone picks up. I’ve also emailed their customer service email address and have not gotten a response. Adding insult to injury, the hold robot started saying “your expected wait time is less than 5 minutes” at least an hour ago. Read More
“Dear PoPville,
We’ve had the most frustrating week trying to change our gas service and appears that we aren’t alone in this quest. Literally haven’t been able to speak to a human being in days. It’s unreal so many are going without gas in a major city like DC.” Read More
“Dear PoPville,
Got my Washington Gas utility bill last week. But instead of my name, it was addressed to a different entity.
My initial thought was, identity fraud? Is someone (or some entity) trying to use my address as a means to legitimatize a (fraudulent) identity? Read More
“Dear PoPville,
I had a question for the community about gas bills. We got our gas bill this month (for January) and it’s higher than anything I’ve ever received – $130.
We just moved into this house on the Hill last summer from a condo, and it’s about 150 years old, so I know it probably won’t keep heat as well as other new places, but just wanted to check to see if this is normal for a 1300sf house (2 stories). This seems high to me, though.”
“Dear PoPville,
I’ve been trying to get in touch with Washington Gas for several days now but their phone system says they’re experiencing higher than normal call volume, keeps you on hold for an hour, and then eventually hangs up on you. Washington Gas tweeted on Nov 10th about the delays but there’s no proposed solution. (I’m not surprised by this, just frustrated.) Read More
“Dear PoPville,
I’m hoping to get some advice on a pretty awful issue I’m having with Washington Gas. My service was disconnected yesterday [Thursday] – with no notice – due to an ongoing construction project next door and Washington Gas needing to run a new service line to their property. Again – I received no formal notice of this disconnection and only realized the service had been disconnected when I woke up in the morning and the temperature had dropped to 60 degrees (these have been some of the coldest days of the year so far mind you – below freezing outside). Read More
