“Dear PoPville,
I’ve been on hold with Washington Gas for over two hours, and this is not the first time this month. I’ve sat on hours-long holds a few times and in previous call attempts I’ve had to hang up to go to work or class before anyone picks up. I’ve also emailed their customer service email address and have not gotten a response. Adding insult to injury, the hold robot started saying “your expected wait time is less than 5 minutes” at least an hour ago. (more…)
“Dear PoPville,
We’ve had the most frustrating week trying to change our gas service and appears that we aren’t alone in this quest. Literally haven’t been able to speak to a human being in days. It’s unreal so many are going without gas in a major city like DC.” (more…)
“Dear PoPville,
Got my Washington Gas utility bill last week. But instead of my name, it was addressed to a different entity.
My initial thought was, identity fraud? Is someone (or some entity) trying to use my address as a means to legitimatize a (fraudulent) identity? (more…)
“Dear PoPville,
I had a question for the community about gas bills. We got our gas bill this month (for January) and it’s higher than anything I’ve ever received – $130.
We just moved into this house on the Hill last summer from a condo, and it’s about 150 years old, so I know it probably won’t keep heat as well as other new places, but just wanted to check to see if this is normal for a 1300sf house (2 stories). This seems high to me, though.”
“Dear PoPville,
I’ve been trying to get in touch with Washington Gas for several days now but their phone system says they’re experiencing higher than normal call volume, keeps you on hold for an hour, and then eventually hangs up on you. Washington Gas tweeted on Nov 10th about the delays but there’s no proposed solution. (I’m not surprised by this, just frustrated.) (more…)
“Dear PoPville,
I’m hoping to get some advice on a pretty awful issue I’m having with Washington Gas. My service was disconnected yesterday [Thursday] – with no notice – due to an ongoing construction project next door and Washington Gas needing to run a new service line to their property. Again – I received no formal notice of this disconnection and only realized the service had been disconnected when I woke up in the morning and the temperature had dropped to 60 degrees (these have been some of the coldest days of the year so far mind you – below freezing outside). (more…)
“Dear PoPville,
A friend of mine was walking down Sherman Ave at Euclid and was told that they could not keep walking south due to an active gas leak. They aren’t even letting crew members or folks that live on that block in. Does anyone know what’s going on or when it will be resolved? I’m not sure where to look for that info. (Side note, my building is in this photo and my dog is inside with the windows open.. should I worry??)”
Side note: Nearby DC Water reports, “Emergency shut on 8″ water main due to struck service on the 1000 Block of Girard St NW between 11th St and Sherman Ave NW. ETA 6-8 hours”
Well this is awkward.
Are you serious @washingtongas? The neighbors moved out NOT US. YOU TURNED OFF THE WRONG GAS! Now I am freezing and can’t cook. pic.twitter.com/UnaQ4ZDTjm
— DC Coffee Snob (@DCoffeeSnob) April 9, 2018
So @washingtongas cut off my gas for no reason I spent 2.5 hrs on the phone w @washingtongas last night. Had to sleep in the freezing cold. they gave me a number to call at 8am today. I did. They said there is nothing they can do and I have to call customer service… seriously!?
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
Back on phone with @washingtongas customer service. They say they can’t help now because the supervisor is about to head into a training. ARE. YOU. KIDDING ME. I’ll give you training: help your customer.
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
Oh good. They transferred me to a full voicemail box. That's nice. Keep up the good work. @PoPville
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
I called back. Again. And the "Customer Advocate" hung up on me. Can someone please tell me why my gas was shut off for no reason!? After 4 hours on the phone you think @washingtongas could tell me this.
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
Thanks Mindy! You have been endlessly more helpful then they have been.
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
“Dear PoPville,
Hoping some commenters might be able to help me out with a utilities nightmare.
Last March, my roommate and I moved to a new unit within the same apartment building. Due to a miscommunication with Washington Gas, the new account was not set up until we reached out to them in July, having not received a bill for several months. The first bill for the new account included charges for the four months we had lived in the new unit without a gas account set up, which made sense.
The problem: The gas meter readouts from the March-July period showed astronomically high usage, which then returned to normal levels for all measurements taken after we called (see screenshot). Needless to say, our use of heat during this period did not actually reflect these levels. There was clearly a problem with Washington Gas’ retroactive measurement. (more…)
Photo by PoPville flickr user Rob Cannon
“Dear PoPville,
Do people have experience with the Customer Choice options to Washington Gas? We are moving and will have gas in our new home (woo hoo!), but am curious if we should go with the Washington Gas standby (which has awful reviews on Yelp), or opt for one of the other options available. Any advice is much appreciated!
From DC’s Public Service Commission website:
Currently, three competitive suppliers and WGL accept new residential customers. They are:
Gateway Energy Services (877-893-6374 or e-mail [email protected])
NOVEC Energy Solutions (888-627-7283 or e-mail [email protected])
Washington Gas Energy Services (888-884-9437 or e-mail [email protected])
WGL (703-750-1000 or e-mail [email protected])”