Support

“Anyone know a resource for Washington Gas customers getting screwed by a measurement error?”

“Dear PoPville,

Hoping some commenters might be able to help me out with a utilities nightmare.

Last March, my roommate and I moved to a new unit within the same apartment building. Due to a miscommunication with Washington Gas, the new account was not set up until we reached out to them in July, having not received a bill for several months. The first bill for the new account included charges for the four months we had lived in the new unit without a gas account set up, which made sense.

The problem: The gas meter readouts from the March-July period showed astronomically high usage, which then returned to normal levels for all measurements taken after we called (see screenshot). Needless to say, our use of heat during this period did not actually reflect these levels. There was clearly a problem with Washington Gas’ retroactive measurement.

We’ve reached out to Washington Gas at least once a month since last summer — online, by phone and even going to the downtown office — but their customer service has been horribly unhelpful. As of now, they’re threatening to cut service if we don’t pay the ridiculously high bills that are obviously related to a measurement error.

Has anyone dealt with a similar situation? Does any government office/NGO provide free or cheap resources for people in this situation? We’d prefer not to hire lawyers over a few hundred dollars, but we also don’t want to give a few hundred bucks to a company that is being deliberately obtuse and unhelpful.

Thanks for any advice,

Angry Washington Gas Customers

TL;DR — Anyone know a resource for Washington Gas customers getting screwed by a measurement error?”

Recent Stories

Thanks to Dan for sending this great shot. If you spot a hawk, any interesting wildlife or celebrity skateboarder Tony Hawk, and get a good photo please send in an…

1813 Columbia Road, NW Namak is: “A new upscale casual Eastern Mediterranean restaurant in Adams Morgan — opening in late March 2024!”

[More reaction, including from AG, Councilmembers, the Developer and Monumental, after the jump.] From the Mayor’s Office: “Mayor Muriel Bowser, Chairman Phil Mendelson and Members of the Council of the…

12th and M Street, NW Thanks to Lisa for sending around 8:50am: “Fire on M Street at 12th.” From DC Fire and EMS: “Working Fire 1200 block M St NW….

Calling all bookworms, thrill-seekers, supporters of the arts, and ping-pongers at all skill levels! Sign up for Paddlestar Galactica, the ping-pong tournament supporting 826DC’s youth writing programs.

826DC is a local nonprofit that offers free writing programs, homework help, and publishing opportunities for DC students ages 6-18, in our Columbia Heights writing center and in learning spaces across the city.

Paddlestar Galactica helps keep writing education 100% free and accessible for all of our students! It’s also extremely fun.

This year’s games will be Saturday, April 27th, 1 PM to 4 PM at SPIN DC. It’ll be a chaotic afternoon of ping-pong, costumes, terrible Battlestar Galactica puns, and good cheer. We’d love to have you join us!

Read More

Submit your own Announcement here.

Well-Paid Maids, the only certified living-wage cleaning service in the DMV, has added a new service to its online booking menu: office and building cleanings.

This includes offices, building lobbies, shared amenity spaces and more throughout D.C., Arlington, Alexandria and more.

Unlike so many other cleaning services, you can feel good booking Well-Paid Maids to clean your office or building. Cleaners get paid a starting wage of $24 an hour. Plus, all employees are offered health, dental, vision and life insurance; 24 paid days off per year; 100% employer-paid commuting costs; and more.

Read More

Submit your own Announcement here.

Vakili Band at Pie Shop!

Three band rock n rolll lineup at DC’s Pie Shop! Vakili Band with “if you know, you know” DC rockers, Lot 18, and the many minds and songs of artist Kind of Christine.

“If you love Vakili Band like we

×

Subscribe to our mailing list