Well this is awkward.
Are you serious @washingtongas? The neighbors moved out NOT US. YOU TURNED OFF THE WRONG GAS! Now I am freezing and can’t cook. pic.twitter.com/UnaQ4ZDTjm
— DC Coffee Snob (@DCoffeeSnob) April 9, 2018
So @washingtongas cut off my gas for no reason I spent 2.5 hrs on the phone w @washingtongas last night. Had to sleep in the freezing cold. they gave me a number to call at 8am today. I did. They said there is nothing they can do and I have to call customer service… seriously!?
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
Back on phone with @washingtongas customer service. They say they can’t help now because the supervisor is about to head into a training. ARE. YOU. KIDDING ME. I’ll give you training: help your customer.
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
Oh good. They transferred me to a full voicemail box. That's nice. Keep up the good work. @PoPville
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
I called back. Again. And the "Customer Advocate" hung up on me. Can someone please tell me why my gas was shut off for no reason!? After 4 hours on the phone you think @washingtongas could tell me this.
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018
Thanks Mindy! You have been endlessly more helpful then they have been.
— DC Coffee Snob (@DCoffeeSnob) April 10, 2018