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“Dear PoPville,

I’ve heard that Lyft/Capital Bike Share has drastically stopped rebalancing downtown and has discontinued endless docks in the mornings to push more people to use Lyft which generates more income for them. I think the city has partnered and cooperated with them a lot but Lyft/Capital Bike Share kind of appears to changing the model. Does anyone know if the city is addressing this with Lyft/Capital Bike Share? I’m an annual member and use CBS daily. I understand that patterns have changed since the pandemic but pushing people to use Lyft (and/or just giving up) feels a little like a bait and switch, especially after the city has been so cooperative. And if the riders have noticed where you now routinely can’t get a bike/drop off a bike certainly Lyft/CBS knows and is choosing to not do anything about it?

This screen grab (above) is from 9:45 this morning (Wednesday) but it’s a representation of basically every morning now.”

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“Dear PoPville,

As more and more of us are going back into the office full time it seems like Capital Bike Share (which I love!) hasn’t kept up with the city’s rush hour demand. In the past few weeks it’s become increasingly difficult to find an empty dock downtown in the morning or find a bike in Shaw in the mornings. Read More

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photo by Eric P.

“Dear PoPville,

I was taking a Capital Bikeshare last night when my phone died. When I got to the dock I noticed that the light didn’t turn green, but flashed red, yellow, green. I left it anyway because I feel like the dock sometimes doesn’t accept a bike for any number of reasons and I couldn’t get it back out.

On my way home I went to take a bike again with my bike key, but couldn’t unlock any bikes. Read More

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“Dear PoPville,

Help! Do you happen to know who is overseeing Cabi in our region and have any means to contact a real, live person (in the region)?

Calls to the Cabi number now go to Lyft support in Guatemala. Customer service for Cabi used to be fantastic. Now, it is run by a call in service that has no ability/authority to fix a problem. They simply listen to the customer and agree that there is reason to be frustrated. Read More

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From Lime:

“Lime, the world’s largest provider of shared electric vehicles, launched its brand new Gen4 e-bike today in Washington DC, making the District the first city on earth to experience the new ride. The new bike comes equipped with lock-to technology and a swappable, interchangeable battery that is compatible with Lime’s Gen4 e-scooters, which will significantly enhance the efficiency and sustainability of its operations, and improve vehicle availability for riders. The launch in Washington DC is the first time any city has had a whole fleet of Gen4 e-bikes available following small-scale pilots in several cities in 2021. Lime will continue to launch the industry leading bike in more cities around the world this spring, including other American cities like Atlanta and Charleston.

Next week Lime will also launch its groundbreaking Lime Able program in DC, through which people with limited mobility can reserve a scooter for free and have it delivered to their homes. Read More

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“Dear PoPville,

Something I’ve noticed recently, empty capital bike share racks. I live in DuPont and the 6 racks closest to me had 3 bikes available total on Saturday afternoon. And when I walked over to the 15th and P rack there were 5 bikes that were out of service with the red lights. Thinking on it this has been the norm lately, one to two bikes at racks built to hold 15+. I walked up to a rack on Pennsylvania Ave in foggy bottom Friday and it had one bike with a flat tire. Any idea if they are struggling as a company or have just stopped maintenance on their fleet due to the pandemic dropping demand?”

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