photo by GordonCV
“Dear PoPville,
I saw the post recently about energy bills and was reminded of the recent change I noticed on my Astound Broadband (formerly RCN) bills. I have a package of just home internet (no cable TV or anything, and my own router and modem) and the “bundled services” portion of my bill went from $78 per month to $105. That’s an increase of 35%! (more…)
“Dear PoPville,
Looking to improve the wifi connection in my house and feel like there’s got be a pool of DC residents who live in old rowhomes with thick walls and have found a good solution. Looking for recommendations for extenders. Thanks in advance!”
Side note: On twitter this morning we were asked: “Have others been experiencing especially inconsistent Xfinity service in DC over the last couple weeks? Seems to be dropping out once every couple hours on some days.”
Photo by user Rich Renomeron
“Dear PoPville,
have you heard anything about how T-mobile home internet service is in NW DC? Astound raised its rates so high I am looking at other ISP options and wonder what other DC area people think.”
Photo by Erin
Last night we received a number of reports about Comcast/Xfinity outages (service appears to be restored for many though some are still experiencing slowness as of this morning.) Doesn’t seem related bu thanks to Nat for sending this interesting tidbit: “I got an email from my apartment about RCN possibly experiencing “sun outages” between Feb 27 and March 8. I wonder if that’s what’s happening to Comcast?”
From RCN:
“What are Sun Outages? (more…)
Photo by Mr.TinDC
Update: “service was restored at 1:15 p.m.”
Getting reports from Logan to Petworth. The report from Logan started yesterday afternoon. Latest from this morning:
If others are out, please let us know what neighborhood you are in. Thanks.
Photo by PoPville flickr user Rich Renomeron
“Dear PoPville,
We live in a condo in an old row house. Our internet has never been great, but we’ve been without cable and internet for more than a week now. Comcast came out and pretty much threw up their hands and said it was an internal wiring issue. The technicians they recommended to troubleshoot internal problems came and said they don’t do anything beyond the outlet. We’re expecting our first baby in the next two weeks, which coupled with the current WFH situation makes the timing on this a bit more challenging. (more…)
Thanks to Mark for passing on:
“Since the beginning of COVID-19, we’ve been finding ways to give back and support our communities.
Now, we’re expanding free access to the best-in-class technical support of our Starry Experts. Not just to Starry subscribers, but to anyone in our five markets who needs it.
So feel free to share this email with any friends and family who might need some technical assistance in these tough times.
Starry Experts are our highly trained customer service team who are available 24/7 to help solve a broad range of technical issues, including: (more…)
Photo by Shannon
“Dear PoPville,
RCN is expanding into our neighborhood in DC and has offered us certain “courtesy services” for a utility easement to run power from our house to the street. Have any other readers dealt with a similar situation? We’d love to have internet/cable options other than Comcast but want to make sure we’re making a good long term decision.”
Side note: Earlier this morning Caroline wrote: “Xfinity internet outage near 14th and W… anyone else experiencing this?” Others noted Bloomingdale was affected too. How has everyone’s internet been running the last couple weeks? Notice any changes?
Photo by PoPville flickr user Joseph Gruber
“Dear PoPville,
RCN internet and cable have been down across many parts of the District since at least midday yesterday. Per my last call with customer service, they don’t have an estimate on when service will be restored. I even asked, “are we talking hours, days, or weeks?”, and she refused to give an estimate. When I asked how many people were affected, she responded, “A LOT.”
The lack of communication from the company is really disheartening – no service is going to be perfect, but do whatever you can to keep customers informed.” (more…)
“Dear PoPville,
Several neighbors (and possibly others) received certified letters this weekend saying that AT&T was planning on putting a 5G light pole on our block–I imagine people throughout the city are receiving letters like this, unless ours is the only pole (at 16th and T Streets NW). They included drawings and some information, (more…)