
photo (not related to the note below) by Cristina
“Dear PoPville,
I wanted to let people know about a terrible experience I had with a car sharing company recently, and I really hope no one’s experiencing anything similar this long weekend. A few weeks back, my boyfriend and I rented a Free2Move car for a weekend trip to Pennsylvania. We’ve done this a few times before, but this time around the car stopped working on our first night away. The company has customers use their app to unlock and start the car, and the car completely failed to connect to our phones even though we were in an open parking lot where we both had great signal. Free2Move was unable to unlock or start the car – or even locate it on their app – and proceeded to completely abandon us. They didn’t offer another car, wouldn’t pay for any other kind of way to get around or get home, and to this day have never even followed up to find out if we made it back to DC. We weren’t able to do anything on the trip other than spend our time on the phone with customer service, and walk along the highway to get food. (more…)