
Photo by PoPville flickr user Kristine Marsh
From WMATA:
“Metro today launched a new way to share opinions and help shape the direction of Metro through Amplify, Metro’s first-ever “customer community.” Amplify is the newest way that Metro is engaging customers by bringing together riders, transit advocates and experts in an ongoing digital forum.
Through a structured environment of online surveys, polls and discussion forums, Amplify community members will have the opportunity to share their experience as riders and influence how Metro responds to issues affecting those who use the system.
“This tool gives customers the convenience of sharing their thoughts and opinions at times and in places that work for them, including on the go,” said Lynn Bowersox, Assistant General Manager of Customer Service, Communications and Marketing. “We believe that Amplify will become a valuable tool in building the relationship between Metro and our customers.” (more…)








