
A reader sends a great experience he shared with yelp about the Columbia Heights Giant:
Look, you’re not on yelp to look for a review of this grocery store, because you know what to expect when you go into any chain supermarket; that’s how these stores are designed. The effusive purple and yellow of Giant is ubiquitous; it permeates the aisles, the uniforms, and the signs throughout the store. You know where to find jelly, magazines, and the occasional rib-eye (but only if it’s on sale). You have your Giant card memorized and can probably find seven different means of egress in the event of a fire. Sure, each individual store is different: longer lines in some places, uninformed staff in another, but if you need groceries, and this joint is within walking distance, you’re going here, because the entire neighborhood does. Now, this isn’t the best stocked Giant I’ve ever been to, nor are the deli workers particularly fast about their meat slicing, but I am writing this post specifically to relay a story of customer service done right.
Continues after the jump. (more…)











