Photo by PoPville flickr user slatifolia
“Dear PoPville,
[TL;DR: This post office is a mess. Between refusing to not allow us to sign for deliveries, taking weeks to redeliver packages that are signed for, packages that are said to have been delivered but never arrive, and fighting endlessly against insurance claims for those packages, we are extremely frustrated with this post office. It is where all packages in DC deliver from, so dealing with other offices will only result in being directed back to Brentwood. I am seriously considering public, collected action of customers. We can’t be the only people experiencing these issues, judging from the Google reviews for this post office and the remarks made by the national customer service representatives.]
Since moving to DC, my girlfriend and I have had more issues with USPS than we can recall or count, so you will have to excuse me if some of my details are limited or if I do not recall all of them entirely. I can, however, look back at my insurance claims and see how many have been filed. All but one have been awarded, and that is one I am currently fighting to get awarded. My USPS claim page suggests I have filed nine insurance claims since moving to DC. These are only packages that I paid to have mailed to me using my account; packages I have reported as undelivered that were paid for by the sender account for maybe twice as many. I am in the second appeals on the most expensive claim, which ironically is an office in DC. I have called once a day for a week and, despite the voicemail saying they will respond within 24 hours, I have never heard back. This is a similar issue I have with the Brentwood post office entirely (the consumer advocate office is in the same building but a different office, and even they don’t communicate with eachother). (more…)
