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“DC Water Warns Customers About Possible Phone Scam”


Photo by Eric P.

From DC Water:

“DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for credit card or bank account information. DC Water has received a few reports from customers who stated they received a call that appeared to be from a DC Water number, demanding payment for continued water service. However, DC Water did not make the calls.

Customers should be aware of the following information:

While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.

If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.

If you get a call or email asking for bank information it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.

DC Water may contact customers with past due balances to make payment or payment arrangements; however, we will never ask for personal payment information over the phone.

DC Water offers multiple ways for customers to pay their bills, including in-person at Western Union locations, by mail, by phone (202-354-3600), or online at mydcwater.com. For more information visit dcwater.com/paying-your-bill.”

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