Giant Food Responds to Claims of Credit Card Tampering

3rd and H St, NE

In response to Monday’s post “Within 2 hours of each transaction, we each received fraud alerts from our banks”, Giant Food resonds:

“Protecting customer information is a top priority of Giant. We have processes and procedures to ensure that the equipment we use, including our payment terminals, are designed to be tamper-proof and comply with the requirements applicable to the security of customer data set forth by the major credit card companies. Our security team was sent to investigate the equipment at our H. Street store and found no evidence of tampering or compromise. We will continue working with our stores to ensure the safest environments for our customers. Customers who feel that their credit card information has been compromised should file a police report and notify their bank’s fraud department. Customers may also contact our Customer Care team at 888 469 4426, option 4, option 5 for any assistance.”