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“For the first time in eight years, Metro is overhauling its website” – Preview It.

by Prince Of Petworth July 21, 2016 at 10:00 am 9 Comments



“Following yesterday’s release of real-time train data to app developers, Metro General Manager/CEO Paul J. Wiedefeld today invited the public to preview an entirely redesigned wmata.com, which is entering the final stages of development.

For the first time in eight years, Metro is overhauling its website and, during a multi-week beta period, customers are being asked to try out the redesigned site and provide feedback before the site formally launches later this summer.

Nearly half of Metro customers visit wmata.com at least once a month to plan a trip, and 60 percent of those users visit the site via mobile device, a dramatic increase from just two years ago. To respond to this trend, the new website is designed to look great on today’s smartphones and tablets, seamlessly adapting to the user’s environment based on screen size and orientation.

“Metro’s new customer-focused website builds on our commitment to being more accountable, clear and transparent with the way we deliver customer information,” said Wiedefeld. “The new site gives riders the tools they use the most, front and center, in a much more mobile friendly, easy-to-use format. We look forward to incorporating additional customer feedback as this final testing phase gets underway.”

  • FridayGirl

    I wish they’d stop fixing things that aren’t broken. The website was fine. NextBus was passable until they changed it to BusETA which (in my opinion) is actually somehow worse than NextBus. Bleh.

    • wdc

      Yeah, website design ain’t cheap. The inability to think of something more pressing to do with a couple hundred grand is yet more evidence of wild incompetence at Metro.

      • textdoc


    • Leeran

      Yuuuup. It would also be helpful if they’d figure out their social media… you shouldn’t have to follow three twitter accounts to get info on delays/crime alerts/etc. Metro has 50+ people for PR but can’t seem to figure this out.

    • FridayGirl

      I also like the idea of having the website in different languages but if they’re using Google Translate that leaves a lot to be desired. The Korean translation, at least, is at least 60% translated as the English words put into Korean letters rather than the actual Korean translation. Haha…

    • JoDa

      BusETA is a JOKE. NextBus had a few hiccups, but they were relatively consistent and you’d eventually get the hang of them (for example, during rush hour on my local bus line 3 minutes = 5 minutes). Yesterday I watched a bus go from 4 minutes to 0 minutes while pulling into the Metro, and can confirm that it was there. About a week ago, a bus went from 2 minutes to 10 minutes. And yet another time I stood and waited for a bus for almost 10 minutes, while BusETA flashed 0 minutes the entire time, after suddenly dropping from 2 minutes to 0. That’s just a sampling.
      If Metro isn’t going to run the buses on anything resembling a schedule, then they need to have an accurate prediction tool.

      • FridayGirl

        +a million.

  • Petrock

    I think its great, this looks much smoother. To me its seem Wiedefeld is really trying to improve things and seems to be making big changes. Certainly more than anyone has attempted in the 10 years I’ve been in DC. We will see if he can actually make things better, given the inherent problems in the way WMATA is structured.

  • Blithe

    Fingers crossed. I’ve actually had good experiences with the website — especially the trip planner and the next train features — even on the train platforms during the dreaded weekend service changes. I hope that this doesn’t become like itunes: an easy to use app that works well, that becomes complicated and even unusable because someone thinks that change for the sake of change is good. What I wish would get overhauled is the system behind the information boards in the stations. If the schedule is messed up because of track work, I’d rather see a question mark instead of arrival times that change from 3 minutes to 12 minutes to 6 minutes to 20 minutes while trains get delayed. Often, even the station managers lack accurate information re: train arrival times and changes.


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