“MyTripTime provides a three-month travel summary for all trips taken on Metrorail”

by Prince Of Petworth July 29, 2016 at 2:55 pm 12 Comments

metro trips
Photo by PoPville flickr user John Sonderman

This is pretty cool, if a bit big brotherish, but should have interesting results – from WMATA:

“New customer tool measures personal on-time scores for Metrorail trips
Metro General Manager/CEO Paul J. Wiedefeld today announced that customers can now access and track their own personal on-time trip scores on Metrorail with the new MyTripTime online tool.

MyTripTime provides a three-month travel summary for all trips taken on Metrorail, including an on-time score, total number of trips taken and number of stations visited. Internally, Metro will use this data to assess impacts on customer travel and identify necessary improvements.

“We frequently heard from customers that the existing on-time performance measures did not meet their needs because we did not offer a snapshot of an individual’s personal experience on Metrorail,” said Wiedefeld. “With MyTripTime customers can easily track exactly how often their trips were on time and how often trains were late, without sifting through data across all operating hours and all stations.”

MyTripTime on-time scores are calculated by comparing actual travel times—when customers tap in and out with a registered SmarTrip card—to the amount of time that trip should take when service is running normally.

Riders with a registered SmarTrip card can access the MyTripTime feature by logging into their accounts at wmata.com/smartrip.”

  • [rrrrr]

    I’m a little curious about this. Looked at my stats and, for instance, it did not include the time I got on at Crystal City, sat for 10 minutes, made it as far as Pentagon City where I learned there was a fire at Chinatown, got out and called an uber.
    Also didn’t include any weekend trips to other spots in the city. Just limits it to workday commutes, at least in my case.

    • FridayGirl

      This must be why… from the bottom of the travel summary page:
      “Detailed data is only available for trips that you made at least 5 times in the last 3 months.”
      So apparently being on-time is only important to WMATA if you commute to the same place each day of the week.

      • FridayGirl

        “The high end of the range adds about a minute to enter and exit each station AND assumes that you just missed a train and have to wait for the next one. The range varies by time of day and assumes that service is running normally. It does not reflect any SafeTrack service adjustments.”

      • atlascesar

        Ah that makes sense why so many of my trips weren’t included! I thought I was going crazy for a second.

      • Brentwood

        As a data nerd, this feels like a cop out. They have the ability to estimate how long a point-to-point trip should take — that’s how the trip planner on their website works. And they know the time you were in the station. From the difference, then you could focus in on weekday commutes, or people with atypical commute times, contra-flow commuters…

    • TheFinePrint

      Your top level score is for ALL trips that you’ve made in the last 90 days. Details are only provided for the trips that you make frequently–AKA 5 or more times.

      I’d guess that your Crystal City to Pentagon City example would count as late in the top level score…

  • JohnH

    This is where I think there’s a giant challenge for Metro vs. other subway systems. Metro basically operates a subway AND regional rail in 1 system.
    For example, the red line extends 21+ miles away from the center of Washington DC. That’s the equivalent of going past New Rochelle from Grand Central (much further than the NYC subway goes in the Bronx). When the silver line is complete, it will extend almost 30 miles away from the center of the city – basically the same as Grand Central to Greenwich, CT (and not far off from Stamford). For a city the size of DC, that is well beyond commuter rail distances.
    It always baffles me when people talk about “on time” performance of the Metro. But then I realize – to the people leaving from these “commuter” type of stations, they probably do notice. I’m in the city where I’m not like “oh I’ll take the 5:04 train” because there’s a train coming every few minutes.
    And the other challenge with the Metro is balancing “Subway” riders vs. “commuter” riders. It’s no wonder they had maxed out ridership basically because there’s only 1 track going out 30 miles. This doesn’t allow much flexibility, and certainly does not allow express trains.

    • JoDa

      To slightly counter this, Metro does, at least on the Red Line, act as a hybrid of commuter and subway rail transit. In the “core” (Grosvenor to Silver Spring) people shouldn’t have to wait much (3 minute headways at rush hour). Yet, on Friday, when I entered Metro Center (dead center of the Red Line), I was greeted with a board offering me 9, 12, and 18 minute arrivals. 5:20-ish PM. I should log in to see if they thought I was “on time” after waiting 12 minutes for a train (couldn’t shove myself onto the first one in).

  • Evan Tupac Grooter

    MyTripTime said “Your On-Time Score: 40%”. That feels about right.

  • eggs

    Lol best pic choice ever for this story today.

    • Dave

      For real — it’s inspired.

  • JoDa

    Well, mine is SAD. 60% on-time, and not a single trip matching the low end of the “expected” travel time. At least it owned up to my AWFUL commute a few weeks back where I nearly tripled their “expected” travel time…


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