Photo by PoPville flickr user Eric P.
I just logged into my Smartrip online account to add money to my card. I also have 3 cards that I purchased for when I have guests. I noticed that the balance on one is zero. There had been money up until a few weeks ago. I just called to inquire and was told that Metro archives the money on cards that are not frequently used. Supposedly, the money will automatically reappear once it is used again but the agent wasn’t sure if it would appear immediately or make me add money until it did.
This is ridiculous. We pay for the card and we pay to put money on them. We should not have to pay again to get our money back. I have griped for a while that if you add money or a pass online and only ride the bus, it can take up to 2 days before the money appears on your card.”