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Props to WMATA: “We apologize for the inconvenience that you experienced. A refund will be provided to you”

by Prince Of Petworth December 18, 2015 at 2:25 pm 8 Comments

metro props
Photo by PoPville flickr user Julian Ortiz

A reader writes “Faith is believing in things when common sense tells you not to.”:

“Thank you for contacting the Office of Customer Relations. We apologize
for the inconvenience that you experienced. A refund will be provided to you in the form of a complimentary free ride ticket.
Please respond to this email with your mailing address and I will send the ticket immediately. Thank you for bringing this matter to our attention, and thank you for using Metro.”

For those curious about the inconvenience experienced:

“I waited this afternoon at Pentagon City for over 20 minutes only to find out from the station manager upon exiting (without having boarded a train) that the Yellow Line was single-tracking. No information was provided on the signs indicating single-tracking was in progress, and the ETAs for Yellow Line trains was at or below 10 minutes during my entire wait. Eventually, I had to find an alternate method of transportation in order to make my meeting.”

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