Metro GM Apologizes to Green Line Customers for Last Night’s Mess


To Our Green Line Customers,

We apologize for the extraordinary delays you experienced last night, and in particular, to those who had such an alarming experience on the two trains that lost power.

While we have improved the speed with which we respond to incident trains, there is more that can and will be done to better assist our customers during such incidents. We are working to improve our internal communications and interagency coordination. I want to thank DCFD for their actions in support of our customers and employees last night. The responsibility for improvement rests squarely on our shoulders at Metro.

I agree with our customers that what happened last night was unacceptable and we are going to make further specific changes to improve our emergency response.

Richard Sarles
General Manager & CEO

Recent Stories

I hope you have a meaningful and reflective day today. We will back posting on our regular schedule Tuesday.

“Cosquillas (Tickles) in Glover Park” You can send your snow dogs (cats, rabbits, who knows) to [email protected] and let me know your pet’s name and what neighborhood you are in….

Thanks to all who messaged and sent photos from the scene. From DC Fire and EMS around 12:30pm: “Box Alarm: 1500 Block of 17th St NW – Small fire in…

From the National Weather Service: “Here is our latest forecast updates for Sunday and Sunday night, including current headlines, most likely snowfall, most likely ice, and start time.” Swati writes:…


Subscribe to our mailing list