From Park Road Guy:
Traveling with this corrupt company of thugs was a complete nightmare last weekend. By 9:00 pm Sunday, the New York Police Department arrived on the scene to attempt to negotiate a solution between Eastern Travel’s frantic, angry and confused driver and a group of even more frantic, angry and confused passengers who had been left stranded on the streets of New York with no ride as multiple Eastern Travel busses dropped off passengers and refused to pick them up. Fraud of the worst variety. Here’s footage:
I was one of the passengers and, once again, I had been severely burned by Eastern Travel and its corrupt and unprofessional ways. I don’t know of a single company that gets away with as much abuse of its customers as Eastern Travel. I implore anyone looking to travel on a budget to NYC to do their best to avoid using Eastern Travel. They have absolutely NO respect for their customers. It’s hard to even address their ethical standards, since they don’t have any. Where to even start?
To begin, my girlfriend and I decided to risk another round trip from DC to NYC with Eastern Travel even though we had been left stranded for hours waiting for our return bus at Penn Station a year ago. We needed to make it to NYC on a Friday morning by noon and Eastern Travel is the only option. This first episode included a bizarre shouting match between a passenger who had threatened to ‘get her knife out’ and one of Eastern Travel’s linguistically challenged ‘agents’ who was screaming at everything in sight. I could not believe the lack of professionalism in a travel company. It was hard to believe a business like this could survive, but then, let’s face it, Eastern Travel is an unbelievably cheap option. We decided to chance it once more to save a few bucks and get to NYC on time (I’ve since decided the marginal difference is worth it for a company that actually has a semblance of customer service. Story continues after the jump. (more…)





