Update from WWATA:
“At approximately 7 a.m., Metro’s Rail Operations Control Center (ROCC) identified an intermittent IT network connection issue that impacted communications between systems.
Customers throughout the rail system were notified to expect delays and received notification through social, text, Web and Metro Alerts to allow for additional travel time while the issue was assessed. After further review, it was determined that the customer data feed was providing incorrect information to our passenger information system, trip planner and third party apps. The majority of customer trips remained on time throughout the morning, and Metro is currently running scheduled service on all rail lines.
Metro’s Department of Safety (SAFE) worked closely with the ROCC to ensure the safe operations of the system were maintained at all times. Metro radio communication and Closed-Circuit Television (CCTV) feeds were not impacted, and staff were deployed throughout the system to assist with the monitoring of conditions.
Metro continues to investigate the root cause of the network issues and is working towards a permanent resolution.”
From Metro: “Metrorail Systemwide Alert: Network issues continue to impact all rail lines. Delays possible, plan for additional travel time.”
“UPDATE: Metrorail Systemwide Alert: Network issues are causing major delays train service. Plan additional travel time.”
Not to mention last night:
“Today Yellow and Green Line customers experienced delays during the evening rush due to a track inspection based on reports of sparking.”
“The fire department was deployed but there was no evidence of smoke or fire. Inspections were completed, trains were cleared for service and normal service has resumed.”
“We apologize for any customer delays. Our team is already analyzing areas to improve our incident response mgmt.”