Washington Gas Woes Cont. “Total hold time was 5 hours.”

“Dear PoPville,

I’ve been on hold with Washington Gas for over two hours, and this is not the first time this month. I’ve sat on hours-long holds a few times and in previous call attempts I’ve had to hang up to go to work or class before anyone picks up. I’ve also emailed their customer service email address and have not gotten a response. Adding insult to injury, the hold robot started saying “your expected wait time is less than 5 minutes” at least an hour ago.

I moved cross country and I’ve been trying to remove my gas account from the DC unit since August 30. I already tried to “stop service for this account (move out)” via online account services, but it doesn’t work.

Has anyone had success reaching their customer service? If so, how??

an update — Total hold time was 5 hours.

Someone picked up 1 time around hour 4. They told me to email my request to [email protected]. I told them I emailed that address back on August 9 to inform them of my move out August 30 but never heard back. The agent said they would “check on something” and put me back on hold. Never picked back up and eventually I had to go to class!”