Photo by PoPville flickr user Lorie Shaull
“Dear PoPville,
I thought I would give everyone a heads up on an experience I just had.
I was thinking yesterday that I hadn’t received my DC tax return yet, so I went to MyTaxDC.com to check the status. It stated that my refund had been processed on February 24th. So, I called the office. An hour after being on hold they told me a very humorous story.
I moved in Sept 2016, so this address change was flagged by some new fraud software the tax department implemented. This flag cancels the direct deposit and cuts a paper check to send to the address they have in their “system”. The funny thing is, their fraud software does not update the new address in their “system” so the paper check is mailed to the OLD address.
Fortunately for me, I know the person living at my old address and they have the month old check. Unfortunately for others, one would have to put a STOP on the check. If said check has been cashed, then they must start a “fraud” investigation…all the while, your money is held up.
So, warning! If your addresses changed between your 2015 and 2016 returns are different and you filed your taxes early, this may happen to you!
Sincerely,
Caught in Matrix of “Fraud” Software Upgrade at the DC Tax Department.”
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