“Uber Scam Report”

“Dear PoPville,

I’m in the midst of a weird situation with Uber – wanted to alert others/see if this has happened to anyone else. Called an Uber this morning in DC, driver texted through the app and said he needed a pin/passcode that would be texted to start the ride. I had heard about Uber’s new safety pin feature- got the text, shared the pin. Then, the driver messaged back and apologized and said he needed the pin that got sent to my email b/c the first one expired.

I went into my email, got the pin. Then, we noticed the driver was not moving, so we messaged him back. No answer. Then we called the number in the app. Disconnected. Cancelled ride several times. Driver repeatedly accepted again (same driver). Then, I got kicked out of the app. Logged in, could not change it. My phone number was changed to a foreign number. Tried to reset password via the website, and lo and behold I cannot because the driver activated two step verification on my account, and all the notifications go to him.

I cannot reach anyone at Uber, other than them sending me the link to reset my password, which does NOT work, for the reasons listed above. Instead of the new security pins, I apparently gave the driver all the info he needed to completely take over my account. Uber is not being helpful. Please let your readers know to be cautious with these codes! Anyone else have this happen?”