“Have readers have had similar issues receiving their Visitors Parking Pass (VPP)?”

Photo by PoPville flickr user ny273

“Dear PoPville,

Have readers have had similar issues receiving their Visitors Parking Pass (VPP)? In 2018 I never received mine after registering in November 2017. I called DDOT and they said they made a mistake and will resend to their printer, which would take 3-4 weeks, then I’d have to pickup at their offices in SW.

Weeks passed and I had not received an email update as promised saying it would be ready. I called again and they had no record of the re-print request. They said they’d submit a new request. Now it’s the end of February 2018 and I called again after having not received an email saying it would be ready. They had messed up again but this time I asked for written confirmation about the situation should I receive a parking ticket (I was using the 2017 pass in the meantime). I was finally able to pickup the pass in March 2018, over four months and too many calls/emails with DOT.

Fast-forward to 2019: I registered for the VPP on 11/12 and I have not received any update, although I should have been approved already based upon their provided timeline. In 2016 and 2017 I had no issues registering and receiving my VPP.

To avoid a repeat of last years very long engagement, have readers who experienced this have a suggested way to expedite a solution without going through the regular bureaucracy of the front desk receptionist who would not to share any contact details with supervisors or someone who manages VPP.“