Knocking on Your Door vol. 12: “you are not required to sign with Direct Energy as a Pepco customer”

Photo by PoPville flickr user Jordan Barab

“Dear PoPville,

TLDR; you are not required to sign with Direct Energy as a Pepco customer. You have many choices on how to source your energy as a Pepco customer. If they come to your door, hopefully you won’t feel obligated to sign with them.

I just wanted to write in and warn the rest of your readers about Direct Energy, who came to our door last night. Direct Energy is a legitimate provider of energy to Pepco, and due to energy deregulation in DC, is one of the many providers Pepco customers have the option of choosing to purchase their energy from. If you choose to sign on with one of these providers, your bill will still come from Pepco, but Pepco will purchase energy from the provider you selected instead of whomever they choose. The benefit of purchasing from a provider is often being locked into a fixed rate, and the ability to factor in environmental considerations (by purchasing only solar, or from a clean energy provider such as Ethical Electric).

The salespeople who came to our door from Direct Energy made several misrepresentations, which made the customer feel like they were required to sign up for their service:

-First, they cited the reason for coming to our home was that we had not responded to a notification in our Pepco bill within 6 months. We were unable to locate this notification, and they made it seem that there would be an issue with Pepco if we didn’t respond. They said that by responding to this notification we would stop our rates from rising.

-Second, they spoke about the deregulation as something that had recently occurred and warranted a change in our service. DC Pepco customers have had provider options for quite some time, and to my knowledge, nothing about that has changed recently. (Please let me know if I’m mistaken and there was a recent change!)

-Third, they had us sign a form that authorized the company to contact us and make the change to their service. After signing this form, the salesperson immediately entered our contact info into his iPad and had corporate call us IMMEDIATELY following our conversation. This gave you no time to do alternate research, or even substantiate their claims of deregulation and rising rates.

Interested in hearing if any of your readers had a similar experience with Direct Energy, and if so, if they felt that in the sales interaction that they were required to make the switch.”

Recent Stories

Thanks to Loretta for sending from Brookland. Friends of the White Whale Society is brought to you by the team behind Hawks*** around Town. You can email your sightings to…

photo by Robert Lintott From Destination DC: “More people visited Washington, DC in 2023 than ever before, Destination DC (DDC), the official destination marketing organization for the nation’s capital, announced…

Magnificent news from the Smithsonian’s National Zoo: “Giant pandas are returning to Washington D.C.! As part of our 52-year-old conservation partnership with the China Wildlife Conservation Association, we’re getting ready…

photo by Collins Thanks to Collins for sending earlier this morning: “Seen on the corner of 18th st and mass ave.”

Karen joined the Well-Paid Maids team as a cleaner in January 2021, and she was recently promoted to an operations manager! This well-deserved promotion is part of Well-Paid Maids’ effort to deliver better customer service with responses to phone calls and emails seven days a week.

To celebrate Karen’s promotion, we caught up with her to learn more about her time at Well-Paid Maids, the area’s only certified living-wage cleaning company.

 1. Why Well-Paid Maids?

Karen: I saw the company was paying a living wage and had great benefits. Also, they were very flexible with my schedule, especially since I have kids.

Read More

Submit your own Announcement here.

The Potomac Roasting Company is stocked with excellent coffee to meet almost any palate. But that’s not the only good news. We now offer free shipping for orders over $35.

The Potomac Roasting Company is a local micro-roaster specializing in artisan coffee. We precision roast high-quality beans sourced from small farms in Latin America and Africa that are owned and operated by women. We will make sure that your coffee is roasted the way you want it and delivered fresh.

Our newest coffee comes from Mbozi, Tanzania. We secured a shipment just before this small batch of delicious beans sold out. In Swahili, Usawa means balance and Kahawa means coffee. The beans are grown on small farms that are part of a cooperative promoting gender equity and market access for women. This is a smooth and balanced coffee that is sure to please.

We also received coffee shipments that were delayed following the tragic collapse of the Francis Scott Key Bridge. That includes the most recent harvest of La Morena coffee beans from Huehuetenango, Guatemala. We have plenty in stock, so that you can stock up! Rounding out our specialty coffee choices are fresh roasts from prime coffee-producing regions of Colombia and Peru.

Read More

Submit your own Announcement here.

Open Sunday

4125 7th Street NW.

Open Sunday 1-4

Renovations in 2023 (new kitchen in in-law suite and separate washer/dryer for main house). Loads of space, spread out all over this 4-level, 4-bedroom, 3.5 bathroom home. Meticulously renovated this year without losing

Bethesda’s Outdoor Movies

The Bethesda Urban Partnership will present the 20th annual Bethesda Outdoor Movies: Stars on the Avenue on July 26, August 2 and August 9, 2024. Three evenings of major motion pictures in various genres will be showcased, including new releases,


Subscribe to our mailing list