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Metro Report Card – Not Too Shabby

by Prince Of Petworth May 8, 2012 at 1:30 pm 10 Comments

Photo by PoPville flickr user Sandra Sitar


Metro’s latest performance report shows several key indicators moving in the right direction as the system advances its multi-year Metro Forward rebuilding effort.

The latest Vital Signs Scorecard will be presented this Thursday to the Metro Board of Directors Customer Service and Operations Committee.

Among the highlights:

• Compared to the same quarter last year, Metro on-time performance remained steady or improved. Despite more planned track work and rebuilding, Metrorail on-time performance rose 0.5 percent to 89.8 percent in the first quarter. Metrobus on-time performance remained steady in the first quarter, with three out of every four buses arriving on time, and MetroAccess posted a 2.4 percent improvement, rising to 92.5 percent in the first quarter.

• Escalator availability outperformed 2011 as a result of improved preventive maintenance practices and faster response time for repairs. Escalator availability rose to 89.1 percent for the quarter, up from 87.4 percent during the same period last year.

• Safety continues to improve with fewer customer injuries (1.74 per million trips) and fewer employee injuries (5 per 200,000 hours).

• Parking crime was down 53 percent for the three-month period of December 2011 through February 2012, and hit an unprecedented low in February with a rate of .78 crimes per million riders.
• Due in large part to on-the-spot arrests by plain-clothes MTPD officers targeting individuals who snatch electronic devices, Metrorail’s crime rate increased to 7.69 crimes per million passengers. Between December and February, MTPD made 128 arrests for snatch theft and pickpocketing, up from 14 similar arrests during the same period last year.

While the report shows improvement in many categories, it also identifies areas where additional focus is needed. In particular, persistent door problems have hampered rail fleet reliability. Metro is advancing installation of new door relays in the 2000-, 3000- and 6000-car fleets, a step that is expected to improve door reliability. Meanwhile, testing continues on door control mechanism for a long-term solution to address door problems.

  • Anon

    I was just thinking how much it’s improved the other day. I used to routinely get stuck on the red line or have a major delay and that’s much rarer now. Keep it up, please, metro!!

  • I’m glad they’re improving, but this sounds suspiciously like Metro patting itself on the back. I wonder what an independent assessment would say.

    I found myself thinking “Typical Metro!” in disgust when I approached the station manager’s kiosk at Georgia Ave.-Petworth late this past Friday night (technically Saturday morning)… only to see that the station manager was asleep in his chair.

    Of course by the time I got my phone out to take a photo, he’d woken up.

  • AK

    I find it almost impossible to believe that nearly 90 percent of Metro escalators are operating at any given time. Is that what “escalator availability” means? Maybe it refers to any escalator that’s open for customers to walk up and down, regardless of whether it’s running or not. If so, that’s not really something to brag about.

    • What gives?

      “Escalators have temporarily become stairs.
      Sorry for the convenience.”

      • Yeah, sounds like metro is just picking numbers out of their collective arses.

        The three metro stations I use regularly have all had escalators down for as little as 1 month and as long as 3 months.

        90% my ass

      • When a station like Federal Center SW — which has one bank of two escalators going from the platform to the mezzazine, and no separate bank of stairs — has one escalator blocked off while it’s under repair and the other one is serving as stairs, it’s not “convenient.”

        In that particular case, the escalator itself is short, but when ALL of the up/down traffic had to be funneled through a single non-moving escalator, it was a real pain and made it take much longer to get in and out of the station.

        I really like how the newer stations, like Columbia Heights and Georgia Ave.-Petworth, were built with a bank of stairs as well as a bank of escalators from the platform to the mezzazine. That gives people more options and reduces the likelihood of a bottleneck when an escalator is being repaired.

  • I also get upset about hearing about buses that are “on-time” — the 79 is frequently “on-time”, but doesn’t stop to let people on because it’s already full. On-time doesn’t always mean that things are working properly.

  • Yeah, does the metro being “on time” mean that the 20 minute waits in the middle of the day is considered “on time” because track maintenance was “scheduled.”


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