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  • While it is laudable that DHS has this program set up, it seems that promoting a dedicated phone number is going to result in fewer calls because most people are either not going to know that the number exists or won’t write it down. Rather than promote 1-800-535-7252 it would have been better had they told you to call either 3-1-1 or 9-1-1. The operator could then send you to the appropriate extension. The same thing would apply in the cold months when at-risk people are exposed to freezing temperatures.

    While I understand the complexities in tying together different phone systems, I’ve always been surprised that different agencies can’t coordinate better. For example, if there is a safety issue on the Metro you are supposed to call 202-962-2121 rather than 9-1-1. People who take the Metro frequently may know to call that correct number, but those visiting from out of town may have no idea. Most people know to call 9-1-1 in an emergency.

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