More Metro Mishigas Last Night

metro

A reader reported at 9:30pm (presumably due to scheduled track work):

“Yellow and green now completely shut down. Typical metro, no warning at any station (not even gallery place). Must take the train up to Ft Totten to get to yellow/green northbound. I complained to these guys that metro should at least warn people at other stations. Surprise, surprise, the response was “it’s not my job” and “I just want to go home”.”

Ed. Note: I saw on WMATA’s website but it’s not clear (to me) that the tracks would be completely shut down. Perhaps it was due to the smoking incident earlier:

“Weeknight Metrorail rebuilding June 26 – June 30 2016

Green Line: 20-25 minutes

Monday through Thursday single tracking between Georgia Avenue-Petworth & Prince George’s Plaza to allow for switch replacement.”

12 Comment

  • I love it; I mean, I don’t: metro michegas.

  • I ran into this at about 7:45 last night. No warnings anywhere when you got into the Chinatown station, only when you get to the gates and police at the top of the escalators down to the yellow/green. I asked why and when it would reopen- the officer I spoke to said it was due to an earlier smoke incident and he didn’t know when it would be open again. I understand things like this happen unexpectedly, but WMATA really needs to work on their communication to the public in situations like these!

  • There were plenty of tweets from Metro last night warning of yellow/green shenanigans from the time of the smoke incident until about 10pm. I couldn’t tell exactly what was happening (sounds like the situation was evolving) but I knew there was a shutdown of some sort – it was plenty enough info for me to know I should probably not try using the yellow/green. I have to say that Twitter is really the best source for up-to-the minute info for metro trains. If you’re heading to catch metro train you really ought to check Twitter first.

    • Or sign up for Metro Alerts. I got a bunch of text messages about it.

    • This is only half true — metro was posting things about lines running through GP again, before later tweeting that Gallery Place was actually closed.

      Also, it’s nuts that checking twitter is a more reliable option than expecting info to be posted around the station.

      • Yep, metro actually tweeted that GP was open again and that yellow/green lines would have residual delays…then GP and Archives weren’t running GL trains, which wasn’t communicated to RL riders coming into GP. So even those of us who checked announcements and twitter were SOL. (so many acronyms, sorry)

      • Well if I’m reading their twitter feed right, there was about 45 minutes (from about 6:45 to 7:30) when they said the GP station (yellow/green lines) was about to reopen, was open, and then was closed. That’s a pretty short period of time and it sounds like the situation was changing fairly quickly – I’m not surprised if some of the info turned out to be incorrect at any specific moment during that period of time. I guess I could have chanced it, but I’m a practical person and I decided to go for a much less risky alternative.

      • Strongly agreed with “Also, it’s nuts that checking twitter is a more reliable option than expecting info to be posted around the station.” Metro has its priorities screwed up if the Twitter feed contains essential information and the in-station displays don’t.

    • I agree that Twitter is overall a good way to monitor Metro, and follow a whole bunch of Metro-related accounts. But, because cell coverage is so spotty once you’re in the system, the Twitter or metro alerts often don’t help. They need to do better with having actual employees on site providing useful information.

      • Yeah, but once you’re in the system, any new information may or may not even be useful. It may be incorrect, or it may change again momentarily – such is the nature of emergency situations. If something happens while I’m already en route, then I put it down to to “sh*t happens”. If it’s something I should have known about before I entered the system and the information wasn’t made available, then I’m annoyed. (If the information was available and I didn’t look at it, then I’m annoyed at myself.)

      • +1 to “They need to do better with having actual employees on site providing useful information.” From what the OP said, the Metro employees at the station didn’t even make a pretense of customer service. (“I complained to these guys that metro should at least warn people at other stations. Surprise, surprise, the response was ‘It’s not my job’ and ‘I just want to go home’.”) This employee indifference isn’t unusual for WMATA… but it ought to be.

  • Gallery Place was the biggest cluster during the event. I don’t think I’ve ever been as claustrophobic as I was in there as Red Line trains continued to dump people onto an already packed platform w/little movement possible due to the Yellow/Green line and lower platform closure. I didn’t see any Metro personnel in the station at the time. Certainly no one directing folks on the platform about what was happening or other options. Twitter and text alerts were a joke as previously described w/inaccurate information about which stations were actually still open. Incidents like this give me zero confidence that Metro could handle a really dangerous situation where knowing what to do or where to go quickly could be the matter of life or death.

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