“It’s Uber. For food.”

uber eats
Photo by PoPville flickr user Eric P.

From an email:

“Today at 9 AM, the new UberEATS app launched in DC, offering food delivery with full menus from DC’s best restaurants 7 days a week. The UberEATS app is the first app developed outside of the core Uber app.

We’re partnering with about 100 restaurants, and delivery is available throughout all of DC.

About the UberEATS app:

UberEATS is a new app which extends the existing UberEATS service previously available via the Uber app.

With the UberEATS app, customers have access to the full menus of a broader selection of restaurants, with food available from 9 am until 10 pm. In honor of our launch, all deliveries are free for a limited time. The delivery fee will then be a flat rate of $4.99.

Customers also have the option to choose the Instant Delivery to access 3-5 dishes from top restaurants in 10 minutes or less, available during lunch [11-2] Monday to Friday.

How to get the UberEATS app:

Download the UberEATS app on iOS and Android

Login with your Uber account

Find a restaurant you know and love, and pick what you want from their menu

Pay with your card on file

Watch as the order is picked up and delivered to you.”

56 Comment

  • At what point do we reach overload on food delivery services? I’ve used postmates, door dash, and probably a few others once or twice, plus ordering directly from restaurants that deliver. There’s an ad on my screen for another service I’ve never heard of. Do we as a city order that much take-out?

    • maxwell smart

      Considering most of my coworkers do not cook for themselves ever, I would think it is safe to say we as a city order a lot of take-out.

    • DC has a ton of newly populated neighborhoods that haven’t yet matured into having decent take out spots and lots of high income young people working a lot of hours. Delivery actually makes a ton of sense.
      .
      I think that once people figure out which delivery services have better service/price we’ll see things settle down and there will be 2 or 3 options. I like Uber Eat’s business model. I think it will be around for a while.

      • None of the delivery apps (DoorDash, Caviar, etc) come EOTR. UberEats will be getting plenty of my $.

        • +1 for the EOTR crew. It’s a food desert in Deanwood and Postmates doesn’t deliver so this is exciting for me.

      • Which neighborhoods are newly populated? Like the area by the Costco?

        • There are areas that are densely populated but don’t have good access to varied food options (see: EOTR). While not necessarily “new”, those areas seem new to deliver apps.

          • But I thought most food delivery apps don’t serve EOTR anyway?

            Ubereats doesn’t serve where I live and it’s in no way “newly populated” nor does it have the greatest density of food options. If anything Ubereats appears to primarily serve areas that have high levels of food service density.

          • maxwell smart

            Yeah, it’s the old Catch 22 – the areas with restaurants around to have food delivered don’t want to deliver to the areas of town that probably want delivery since there is nowhere around to eat.

        • None of these places deliver EOTR.
          .
          I’m thinking Petworth, Brookland, Trinidad, Kingman Park, Eckington, Bloomingdale. All those places have a few options for take out, but not near as many as the neighborhood can actually support and not a ton of variety.

    • justinbc

      Presumably when one of them goes out of business, and it doesn’t seem like any of the major ones have yet.

  • I have to say the app is pretty slick and seems easier to use than many others. There’s some decent restaurants on there, too. May have to give it a try.

  • How lazy have we become? First no one appears to want to cook and now we don’t even want to go get the food that we don’t want a cook LOL. In a crunch or a high stress work environment, probably applicable but do people really order out that much? Apparently so.

    • maxwell smart

      From where I live, it’s a 15-20 walk to the nearest restaurant, one-way. So yes, I could easily see myself being “lazy” enough to order in to save the 40 minute round-trip it would take to grab dinner.

    • While I usually stick to Seamless, I would use this app in a heartbeat. While I actually love to cook, I don’t always have time. The closest grocery stores are a 20-30 minute walk from my house(or 5 minute Uber Ride), which makes shopping a bit of a challenge. And I don’t always have time, I work a full time job and I’m usually working on a show. So I build delivery service/take out into my budget for the week. It’s convenient for me, and works with my schedule, especially if I’m not getting home until late and I’m too tired to cook.

      • Same. I like Eat24 but I feel like those two offer basically the same options. $4.99 delivery fee isn’t bad depending on what you’re ordering.

        • How is Eat24 different from Seamless/GrubHub? Their commercials are so vague and weird, I’ve never really looked into them.

          • Eat24 sends $2 off coupons every weekend! It’s one of those things where you know, if you’re in the position to order delivery, $2 does not make a difference, but I’m a sucker anyway.

          • I like their update system/customer service better. It’s also linked to Yelp which I like. Anytime I’ve had a problem with my order, they have by far in the best about making it right. I also just realized that I am a half a block outside the UberEATS delivery area. Damnit.

    • Lots of places (pizza, chinese food) have been delivering since I was a kid (and probably much longer). The concept isn’t new.

    • If you have small children, you can hardly put the kids down for bed then leave to get dinner. Pretty sure that’s how you get CPS called on you. And if you’ve been chasing a toddler around for two hours before bed, you’re probably too tired to cook. Seriously, if it’s not hurting anyone don’t judge how other people spend their money. Otherwise we’ll be asking why people take the bus when they can walk or why they take their clothes to the dry cleaner when they can wash them themselves.

  • Outside the delivery area by 3 blocks lol.

  • I like that pic of the old Thunderbird.

  • Was excited to see DCity Smokehouse (I assume running out of the Union Kitchen space?) – but sad to see no wings 🙁

  • I had a disappointing Ubereats experience. I was really excited to be able to order from DCity Smokehouse for lunch. The first time I tried I just couldn’t get a delivery. The next time I was able to order a brisket sandwich. It wound up being about $15 for a lukewarm sandwich with no sides or sauces, and it took much longer than advertised because the driver got hopelessly lost. I don’t plan to order from them again.

    • Sorry your sandwich was underwhelming, but you do realize this is the very first day of the service, right?

      • Andie302

        I think they’ve been doing this for months on a much more limited basis (3 restaurants per day or something), so it’s possible his experience was days/weeks/months ago. I got a bobby from Capriotti’s and it was excellent, but that travels better!

      • Tsar of Truxton

        It is the first day of the app, but the service has been around for a while now (through the normal Uber app). Before, you could only get limited options each day. This new service allows you to pick the restaurant and pick from a variety of menu items. I am assuming jcm’s experience was using the old service, which had DCity a few times if I recall.

        • Yes, it was the old service, back in February. I assume what I got was the equivalent of the Instant Delivery they are offering on the new app.

    • justinbc

      Basically no food that I’ve ever had delivered from one of these services comes close to satisfying the same way as eating it fresh, in the restaurant does. It’s rarely made to the same standards to begin with (because you can’t send it back to the kitchen if it’s made wrong), and by the time you get it the texture and temperature are usually so off it’s sometimes outright unpalatable. Pizza, Chinese, or Thai are all I get delivered now, everything else I’ll just walk or wait.

      • Very true. And it’s not just because the food sits in someone’s car for a while before you get it. I think that some restaurants send out a lower quality food to UberEats. Through UberEats I’ve gotten two different curries from Rasika. I’d thought that a curry would travel better than a sandwich. One was ok, the other was downright mediocre. I’m really surprised that Rasika is allowing its brand to be harmed by selling lower quality food.

    • You have to figure the opportunity cost of delivery versus the cost of delivery and the likelihood that what you get isn’t what you’d have if you went yourself (cold and/or rubbery after the microwave). I haven’t ordered anything for delivery in years, because it winds up sucking. I know some people live in frontier neighborhoods, but I’ll bet the core constituency for this is the same group that orders toilet paper from Amazon.

  • So it is apparently NOT available “throughout all of DC.” Why do we allow this?

  • So I haven’t checked but do they actually mean they deliver “throughout all of DC”? Because currently none of the the food delivery services/ apps will deliver EOTR. Because if they do we’d use this all the time. Currently we can only get big chain pizza places to deliver to us out near Deanwood.

    • Welp, nevermind. I just checked their delivery map. And it is very specific to a certain kind of neighborhood.

      • K – If you download the app it shows delivery EOTR. The one on the web is only for the downtown instant delivery service.

  • Tsar of Truxton

    Interestingly, no information on service fees and/or tip for the driver (maybe the later is not surprising). The Caviar app looks/feels pretty similar, but in addition to the $4.99 delivery fee, you pay a service fee (a few bucks) and tip, so the total delivery really costs like $10 or whatever. I still use it occasionally, but I always feel like it is pretty steep. I wonder if Uber’s $4.99 deliver is meant to include tip or can you add tip to the order (or can you only tip in cash). I looked in the app and I didn’t see anything, but I didn’t go all the way through the order process.

    • I’m interested in the POPulace’s opinions on this: Is a tip appropriate in this case? Is it any different from tipping the restaurant’s own delivery person? What about when you takeout yourself – should you tip the cashier?

      • justinbc

        I tip the same for takeout as I do when the guy at Burger King hands me my bag of food.

      • No tip for takeout. Tip delivery. I see no difference between uber and the store’s delivery person. Delivery is delivery. I would just clarify its not included in that fee, but while it’s free throw the person some money.

      • I’m not sure how tipping works with the new app either. But I do throw in a dollar or two tip for takeout. Someone had to spend the time putting the order together, and I don’t know whether that person is a server relying on tips or someone else with a better base hourly rate. It’s not much to me, but it means that person will be making a dollar more that hour.

        • anonymouse_dianne

          I do too. I’d often get take out from Sala Thai and they are always so nice, let me sit and wait.

    • Uber’s site actually says not to tip:
      .
      Do I need to tip my courier?
      .
      There’s no need to tip your courier, and as with all Uber products, you’ve also got the ability to rate your experience.
      .
      http://ubereats.com/dc/faq/

      • Tsar of Truxton

        Interesting. Uber is single-handedly taking on the tip culture in America!

        • Perhaps but calling a tip a delivery fee isn’t really all that revolutionary. I have to assume at least some of that goes to the driver.

  • Just walked into one of my favorite shops in Adams Morgan and they had 8 orders already made that they had to cancel because no drivers showed up. I’m sorry, you have billions of dollars in capital to throw around and you can’t even get someone there on time?

    Maybe spend less money on advertising and more money on what your business is actually supposed to do.

    • Markets don’t work the way they’re “supposed to” because of stuff like this. Although rather than scarcity, it’s usually lack of transparency or cartelization.

    • Seems like this could be controlled by not making an order until a driver is confirmed. Not sure how the system is set up.
      I think uber’s model makes this situation very likely. Not as many day time drivers & drivers aren’t employees, so if they don’t want to be bothered they can’t be forced.

  • Re delivery area: It does cover the entire city. The map that’s on the UberEats website is only for the UberEats instant delivery service, which is a different product from the one announced today. The instant delivery has been around since last summer – it’s only available downtown and with very limited dishes.
    .
    The new service is just a basic delivery service (like Seamless). It offers restaurants nearby, you choose off the restaurant’s menu, a driver picks it up and delivers it to you. It appears to be offered throughout the city – I chose two addresses EOTR and both had delivery options. But you can only see this through the app, not on the UberEats website.

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