
From DC Water:
“DC Water customers who pay their bills online or by phone will see some changes beginning next month. DC Water is switching to a new platform to process payments. Also, due to a steep increase in merchant card fees, in February the Authority will start assessing a processing fee on all payments made by credit/debit card.
The credit card processing fee will enable DC Water to recoup the costs of providing this convenient payment option to customers. The fees that DC Water pays to card issuers have increased 26% per year, from a total of $1 million in 2018 to $2.7 million in 2023. (more…)