Dear PoP – Major Water Problems

“Dear PoP,

A question to PoPville about how to deal with WASA. Attached is a pic, taken on a *good* day, of our bathtub filled with disgusting water courtesy of WASA. We contacted them a year ago and they came out and tested to make sure it was “safe” to drink (they claim it is). Their instruction to us was to “flush” the lines every day by running all the water at full blast for 10-15 minutes. It just seems to me that an entity which charges me to buy clean water shouldn’t be allowed to tell me I have to buy 100 times more of their product to get it in usable condition. Additionally, the sediment is now causing costly damage to our appliances and tankless water heater. My question is whether there is any chance of having WASA install a whole house water filter on our house, and whether they are required by law to provide us with water that is not dirt brown?”

Hmm, WASA – now My DC Water – has definitely become more responsive. They are particularly responsive on twitter @mydcwater. They can also be reached by phone at 202-612-3440. I know just this Sat. they responded to a twitter query sent to me about the taste of chlorinated water.

But back to the question at hand: Has anyone else experienced brown water like this? If so, how did you resolve it?