“Everything under the bus and left up top was a total loss.”

“Dear PoPville,

I was on a BestBus that caught on fire yesterday from NYC to DC (4 pm bus out of Penn station). The fire occurred just outside on Trenton. Thanks goodness everyone was OK, but there was at least one person with a non-life threatening injury. but we think that it blew a tire and by the time the drive got pulled over there was smoke and flames pouring out from under the bus. Everything under the bus and left up top was a total loss.

Response from Best Bus below.

We would like to apologize for the incident yesterday in route from NYC. We are glad that all of you are safe and promise we will do all in our power to resolve this situation as quickly as possible.

While we are investigating the cause of the fire, we want to assure you the buses are being maintained on a daily basis and your safety is always our number one priority.

Immediately after this email, you’ll be receiving another email with instructions on how to process your refund for this trip. We would also like to offer you $100 in travel credit to use in the future with the hope you will continue to place your trust in BestBus.

Additionally if you had any items left behind, please contact us with the descriptions of those items via email. We will take care of your request as quickly as possible.

Our entire team is committed to providing safe and reliable transportation and is here to assist you.

BestBus Team”