“Dear PoPville,
I unfortunately had to call 911 a couple of days ago as a witness to violent altercation and had to wait about 3 minutes to get a 911 operator (was put on hold).
Any thoughts as to how to look into this issue that could be a matter of life and death for future 911 callers?”
Ed. Note: On the Office of Unified Communications website there is a 911 Customer Service Satisfaction Survey, unfortunately when I checked it this morning there was a The page cannot be found error message.