“Dear PoPville,
I’m reaching out to see if anyone has experience or ideas for dealing with Pepco when they’re unresponsive, and if other readers have encountered this.
Our row house has been without power since July 1. Multiple electricians have tried—and failed—to locate the issue, only for Pepco to eventually come out and confirm that the problem was on their end: a faulty meter box that needs replacing.
They told us it would be resolved within 3 business days. That was 10 days ago, and the work still hasn’t been completed. Every time we call, we’re told the work order is “in progress,” but customer service can’t provide any further information or escalate the issue.
We’re at a loss for how to move this forward. If anyone has suggestions—contacts, escalation mechanisms, or any tricks to get Pepco to act on their own equipment failure—I’d be incredibly grateful.”
UPDATE: “I finally got confirmation that Pepco will fix it by 1:30pm today (fingers crossed), I’m sure others have gotten stuck in the Pepco customer service merry-go-round!”