“A Trash Conundrum”

“Dear PoPville,

TL;DR Any recommendations for who to contact about someone taking out the trash from around 6 to 6:30 am?

And the “too long” part:

I live in Mt Pleasant (Ward 1) in an apartment building that backs up to a private parking lot for row houses. The row houses have formed an association that pays one of their members to take out the individual trash bins for all of the residents– my guess is somewhere in the range of 20-30 bins.

The issue is this person takes out the trash starting around 6 am twice a week. This involves slamming the bins up concrete stairs and across a parking lot before rolling it out to the street to be picked up by the city. It is so loud it wakes me up twice a week, every week, through closed windows and ear plugs. It continues to be loud for 20-30 minutes because of the numbers of individual bins and how far away the actual street is.

To try and fix this I have emailed the person who takes out the trash, who wrote back (more or less) “welcome to city living.” I emailed my ANC rep who offered to set up a coffee date and act as a mediator, but I’d love to reserve that as a last ditch effort, based on the tone of the email I received. Finally, I emailed my councilperson’s office, but besides a recommendation to call the police non-emergency line (I cannot imagine them showing up in time) they stopped responding to my emails. There is a place to submit complaints with DOB against haulers, but because this person is not a registered company (no address and phone number), there’s not a way I could figure out filling it out.

Does anyone have any other suggestions, or am I to remain cranky and sleep deprived twice a week, every week for eternity?”