photo by Mr.TinMD
“Dear PoPville,
At the P Street Whole Foods I was charged 20% more at the register than the price offered on the shelf. After a 10-minute wait at the customer service desk and another 10 minutes of interrupted discussions they agreed to an exchange giving the lower price at a savings of $1.15. They didn’t take the label off the shelf for the next customer either. (A couple of years ago when this happened they gave me the item at no cost and also issued a $5 courtesy credit, which took the bad taste away). Other stores honor the offered price with even more reluctance. There’s a perception that it’s required by consumer protection law, but does anyone have source or citation to offer when pushing back.”