“Dear PoPville,
Wondering if anyone else in DC has run into this issue with their property management. My building (managed by JBG Smith) uses a third party biller to charge for utilities called Conservice. The third party biller is disclosed in the lease, however, the fees they charge are not – I was charged
$10 to “set up” my account and there is a $4.95 monthly service charge to bill me for my sewer, trash and water. On top of being annoyed I am being billed $5 a month to be billed, these fees were never mentioned by the leasing office and are not disclosed in any of my rental documents, and there is no way to opt-out or alternative. I’m wondering if anyone else in DC has run into this. Also, I contacted the OAG and they told me the would contact my building to warn them not to charge fees that were not in the lease, and I would appreciate if anyone running into this contacted the OAG as well so they are aware of the extent it’s happening.”