C asked on Saturday “anyone else experiencing several wmata auto load charges today? 5 so far for me today and cards show no use.”
Others replied:
“I had just 1 charged even though my account hadn’t dipped below the threshold, also the SmarTrip phone app logged me out which its not supposed to do”
“I got 2 emails this morning, but it looks like they’re for old reloads. My balance doesn’t reflect added money. Irony is that my balance is actually currently below the threshold to add money”
“I got a bunch of emails for charges that auto loaded in the past 6 weeks. They were accurate but it was strange”
“I’ve gotten 3 emails and I haven’t even been in the country for the past 3 weeks! Glad it’s not just me…”
If you are having an issue Metro suggests: “Please give us a call at 1-888-SMARTRiP so that we can review your account.”