Washington, DC

Photo by PoPville flickr user Thundercheese

“Dear PoPville,

I want to put the warning out that Lime scooters keeps debiting users’ credit cards for unauthorized charges.

Over the weekend, the Lime app set the “auto-reload” function to “ON” without my permission. It then debited my credit card for separate $10 and $20 transactions to add $30 of credits to my account. I complained to Lime and they said it would take 7-10 business days to refund my credit card. I ensured that auto-reload was set to “OFF” even though I know it was never turned on.

I updated the Lime app last night. I just received another notification that my credit card was charged $20 and the “auto-reload” function was set back “ON” without my permission. Further, the emails coming to me from Lime are in French, which is just bizarre (see the picture).

I’d urge any legacy Lime users to carefully check their credit cards for unauthorized charges by Lime. I’ve had $50 in unauthorized charges by the company in the last 4 days alone. Once my refunds are processed, I will be deleting the Lime app. I also urge everyone to NOT update their Lime app, as this seems to push auto-reload to “ON.”

Is this problem affecting other Lime users?”


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