“I rely on Lyft often, but I should not be paying for a service that puts my life in danger.”

“Dear PoPville,

I had a recent Lyft experience where the driver was texting while driving. I politely asked the driver to stop, but he started texting again a few minutes later (while coming to a stop at a red light during rush hour traffic in Georgetown). During 2 previous situations similar to this, I have contacted Lyft and they have refunded my ride or given me a credit for the next ride. This time, however, they have told me they are unable to so and that they wouldn’t want to “monetize my safety”.

Are there any laws protecting customers in a situation like this? According to the Distracted Driving Safety Act of 2004, “it is illegal for motorists to use a mobile phone or other electronic device while driving in the District of Columbia,” but after 9 emails back and forth with customer service, they have stopped responding to me.

Any advice what to do? I rely on Lyft often, but I should not be paying for a service that puts my life in danger.”

I also got another Lyft concern to our Twitter:

“Hey @PoPville, In a shared @Lyft, just observed the driver stop to let a passenger out in bike lane along 17th & R St NW. When she exited, she doored a biker. I’m wondering if he (biker) is ok? I immediately asked but he was in shock. He didn’t say anything, rode off instead.”

Lyft replied:

“This is entirely unacceptable behavior and we urge you to report this to our Safety Team right away! To be immediately connected with our Critical Response Line, click the “Contact Safety Team” button and enter your number at http://lft.to/safety .”

Also, in happier Lyft news:

“Former Obama White House Senior Advisor Valerie Jarrett is teaming up with Lyft to celebrate Women’s History Month and sharing some inspirational locations throughout D.C. During her time in the Obama Administration, Jarrett discovered many places throughout the city that have inspired, humbled, and helped strengthen her resolve during her toughest times during the Administration to help make a difference in local communities across the United States.

This month, Lyft will provide free rides up to $10 during Women’s History Month to five of her favorite spots starting tomorrow on International Women’s Day (March 8). Riders in the DMV can visit the spots below by using the code WHMDCA19:

• Republic Restoratives
• National Statuary Hall at Capitol Hill
• Vietnam Women’s Memorial
• Belmont-Paul Women’s Equality National Monument
• The National Portrait Gallery”