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“Was anyone able to get tickets to ‘Infinity Mirrors’ through the ‘official’ process?”

by Prince Of Petworth May 1, 2017 at 2:30 pm 100 Comments

Photo by PoPville flickr user Mark Andre

“Dear PoPville,

I’ve been trying, unsuccessfully, to get tickets to the Infinity Mirrors exhibition at the Hirshhorn Museum. Spent multiple Mondays being glued to my laptop at noon frantically refreshing their site in multiple windows. Every time it’s the same story – I see tickets becoming available, start the process, select # of tickets, but then get a message ‘tickets not yet available’ – after refreshing the screen a second later all tickets are gone. Talked to several of my friends and coworkers – all had similar experience. One of my coworkers ended up buying tickets on Craigslist – apparently some ads there indicate that sellers can get you tickets for any date you like…

So, I would be interested to hear if anyone in PoPville was actually able to get tickets through that ‘official’ process. Or are all the tickets siphoned off by some tech wizards with super fast computers?”

  • anon

    Yes, I got tickets on my third try. I did what they recommended- by selecting first available. Sorry you haven’t been successful– good luck!

  • madamhelga

    I did – I selected first available and just went with it (it was 11am on a weekday)

  • Meghan

    It took several weeks of trying, but I was able to get tickets through the official process. At least three other of my friends were able to as well. I think it’s just volume because the weeks I did not get tickets, I saw exactly what you saw.

  • Leeran

    I was able to. It’s not a great system but I remember checking different times let me nab a couple that were left.

    The exhibits are beautiful but I’m not sure if they’re worth the wait. We waited two hours past our scheduled time just to get into the exhibit, and then you have separate lines for each mirror room. This was one of the first weekends, so maybe it’s died down though.

    • domrep

      Friend of mine waited 3 hours to go in, and apparently you only get to spend about 30 seconds to a minute in each Infinity Mirrors room, which is insane, especially for the amount of time you wait.

    • LCinDC

      I went with a friend who is a member, so we went on the first weekend as well but we did not have to wait to get into the exhibit. I agree completely with this though–every room has its own LONG line and then you get to enter the room for something like 20 seconds (there is a person with a stopwatch). I found it really hard to enjoy the art this way…but I have no patience for lines. Good luck!

  • Toni

    Nah, I just bit the bullet and went to the museum to see if there were any walk-up tickets. That too, was a no go, but a member donated a ticket and I got it.

  • Ann

    I did, but from the others in my time group, I was definitely an anomaly. I only needed one ticket, so didn’t have to take the time to choose a different number, and then chose first available for that day. From what I’ve heard, taking the time to have to select a larger # maybe can make the difference.

  • dupont

    I tried twice and was unsuccessful both times. My friend was able to get tickets on her third try and she took me. It was 3:00 on a weekday.

  • AnonArts

    I am in the same boat, refreshing browser windows on Mondays like a crazy person with no tickets. :( I admit that the first few weeks, I tried to select weekend times like a rube. I do not know anyone who has gotten tickets via the website. Sadness. you’re not alone!

  • Peachygal

    Yes my friend got tickets on his second try and I got tickets on my third try. It’s possible just very difficult unfortunately.

  • Loga_Rez1234

    Yes was able to after weeks of trying. But only able to get 2 of the 4 I wanted. Try reducing the number you are asking for and doing first available as others have said. The Hirshhorn did say that they were reducing the number of tickets available online to save for more walk up tickets, so you might have better luck with that, but probably not on a weekend.

    • textdoc

      “Try reducing the number you are asking for and doing first available as others have said.” All of the advance passes have been given away for the remainder of the exhibition — there won’t be any more Monday noon scrambles.

  • AC

    I got mine a week before the opening. Somehow I’m on the Hirshhorn weekly email list (never donated to them before) and I got notice of when the general tickets would go up. It was a super easy process and I got the first time slot on a Saturday morning.

  • wdc

    Yes, I got the tickets, but found the exhibit to be way overhyped and really badly managed. It would have been ok had the lines not been so ridiculous (close to an hour past our time to get into the museum, at least 20 minutes for the 20 seconds (with a stopwatch) you’re allowed to spend in each installation).
    I wonder if they figured out that they needed to release fewer tickets, or if everyone is standing in these lines still? Because if it were MY exhibit, I’d rather fewer people see it and be allowed the time to enjoy it, rather than herding through as many bodies as possible.

    • mvs

      +1. The Hirshhorn’s goal was clearly to get this exhibit seen by as many people as possible (and to generate the attendant buzz), and that did a disservice to the art.

      • FridayGirl

        +1. And frankly, with all the competition for tickets, I pretty much didn’t want to go out of spite after a few weeks anyway (the jerks!).

      • maxwell smart

        This is how I felt as well. It was hard to enjoy the experience in each room when you only get 20-30 seconds – it seems primarily designed for people to get selfies (by and large what I would see people doing) for instagram posts. They also don’t limit the amount of times you can enter a room once you’re in the exhibit – I had a group of girls in front of me at one of the rooms that were on their 3rd or 4th pass – and it was indeed to get the optimum selfie. I had 10:30am passes – it took roughly 2 hours to make it through the exhibit, 90 minutes of which was standing in lines.

        Obviously this has been a great money maker for the Hirshhorn (in the form of memberships and souvenirs) but it seems like they severely underestimated demand given both the rather short length of the exhibition and the less than ideal exhibition design.

        My recommendation (if anyone at the Smithsonian is reading this) if this were to be done again: Give each person longer in each room (even a full minute would have been nice) but make it one-and-done. I think most of the line ballooning we’re people on repeat viewings (within the exhibition).

        • Q

          You bring up a good point about timing: Honestly, don’t bother if you get a late entry because they don’t let anyone else in line for the rooms after 7. We had tickets for 5:30pm and still had to skip a room because they were closing. I felt horrible for the folks who had 6 or 6:30 tickets and barely got into one or two.

          • FridayGirl

            Wow, that’s really bad. I would have been so furious. Maybe it’s better I didn’t go….

      • DCbyDay

        I don’t know this for a fact, but I would assume that they really need to justify numbers and hype in order to be able to bring an expensive/exclusive exhibit like this to a free museum. It generated a lot of membership purchases and the more people they can say came to see the exhibit, the easier it is to justify. Whereas museums that can charge for admission, will charge some insane fees to make up the expense.

        • maxwell smart

          I’m sure being a free museum, it does make things more difficult. If this was at any other museum, it would probably be the “special exhibit” that requires a separate admission, which to be honest, might be something they want to consider in the future.

          • caphill324

            Well in way they did have a special exhibit price – they offered 2 member tickets for a $50 membership and offered member only viewing times. I had a great experience viewing the exhibit in this way. We went at night and waited 15 min at most to go in any of the rooms. Many rooms had no wait at all.

          • maxwell smart

            Except then they “sold out” of memberships within about two weeks.

    • Anon

      +1000000 This exhibit became a spectacle and really didn’t seem to be about art for most of the attendees. It was impossible to truly enjoy any of the rooms in 20-second bursts and I have a hard time believing they were intended to be experienced in that way. Don’t get me wrong- the rooms themselves are great, but I think you need at least 45 seconds to a full minute to truly experience it. It didn’t help that I got stuck with an irritating social media obsessive in one room and a woman who took photos w/ flash(!!!) on her phone in another.
      Tip for future visitors- Try to go in groups of three. That’s the capacity for each room and you avoid the issue of getting stuck with a random single who could could negatively affect your experience.

  • SEDC

    I got 4 the very first day that they were available. I tried for early morning, they were gone so I went to the the latest session and they were there. All in all, maybe 10-20 seconds.

  • Brittanyhstreet

    I was able to get them online. I’ve tried again since then and failed.

  • fish

    I did–on the first try, and on a week they gave out very few tickets.

    I think the trick was that I was at work, and so my computer had internet that came via a cable–rather than wifi. (And, yes, I consider myself incredibly fortunate–I hope all those that want tickets manage to procure them.)

  • mvs

    I tried for several weeks to get tickets online, to no avail. So last Friday I lined up outside the museum. I got there at 8:50, got my timed pass at 10:40, and entered the museum at noon (my timed pass was for 11:45, which was the earliest time available). I was OK with the wait. However, I was not OK with the additional wait INSIDE the museum. There are five tiny mirror rooms, and the wait for each of them was between 20-40 minutes. You get 30 seconds inside each room. So I spent another 2.5 hours in line, which I hadn’t counted on – it was exhausting. I thought the mirror rooms were cool (and I loved the obliteration room at the end), but sadly I cannot recommend the experience.

  • CathedralHeightsMetro

    I got tickets the first day they opened, before the event was as well known–but then I couldn’t go. I’ve tried last two Mondays and keep having the same experience OP describes.

    At this point I probably just won’t go. The whole “art for Instagram’s sake” thing is getting so out of control that is makes me want to avoid hyped exhibits like this in general (I sound like such a snob there, cringe). Which is too bad, because obviously Yayoi Kusama’s work predates all that.

    • caphill324

      Not everyone there is instagramming. But I think Kusama’s work has always been interactive. By its nature, no 2 people can ever experience her work in the same way. I found the retrospective to be fascinating.

      I get what you are saying about Instagram, but I am all for anything that gets people excited about art. This exhibit and the Renwick exhibit last year brought people to museums who don’t normally go. And I love that.

      • maxwell smart

        But at what cost? Will any of these new visitors return? Did they take away a new appreciation of modern art or was it purely instagram spectacle? It’s like the MoMA with their Bjork and Tim Burton shows – its not about the art but about whatever will generate the most bodies entering the doors. I would argue that the way this exhibit has been presented, the experience of the rooms was really devalued. I left with probably the opposite of what the Hirshhorn would have hoped – I’m probably less likely to return for their special exhibits.

      • AdMoGuy

        Amen, caphill324. Anything that gets people — particularly young people — interested in contemporary art is a good thing in my book. A lot of these folks will post their selfie on Instagram and not go back to an art museum until the next social media-friendly exhibit rolls around. But some will return to the Hirshhorn for the next show because they enjoyed the Kusama exhibit so much. And others will look up Kusama on the internet and become interested in similar artists. Art lovers all have different stories of how they became interested in art (many years ago, I thought an art gallery opening would be a good first date) and potential art lovers just need a little nudge.

      • CathedralHeightsMetro

        Yeah, I totally get what you’re saying, and that’s why I felt like such a snob with my comment. I have mixed feelings–I agree that I love the idea of art being exposed to more people, and its great that this exhibit has drawn people to the Hirshhorn, some of whom might return for other exhibits.

        Maybe it is more about the way so many people are interacting with the art, and behaving in art museums in general? I have many friends/coworkers who specifically went to Infinity Mirrors with the goal of taking pictures, and some have returned again because they weren’t happy, for example, that other people were in the background of their photos and they wanted better ones. It’s a weird approach to art that makes me grumpy. Maybe it’s just the people I seem to be around, though!

        Aside: I got into contemporary art thanks to a school trip in high school–and yet I’m sure many museum goers complain about groups of annoying teenagers in museums. So in general, I know I’m being a giant hypocrite. :)

        • AdMoGuy

          My views mirror yours, CathedralHeightsMetro. (No pun intended.) I saw a lot of people who skipped Kusama’s paintings and sculptures and headed right for the Infinity Rooms for their selfie, which was their loss because those works were amazing in their own right. I have to admit that the art snob in me was a bit peeved that my friends with lesser interests in art got to go before I did. And I totally understand the criticism in this thread that work as contemplative as the Infinity Rooms cannot be fully appreciated in 20 to 30 seconds. That said, I think this exhibit puts DC on the contemporary art map (it’s not going to NYC) and is a giant net positive for the DC arts community and DC art lovers.

  • Redpanda

    Yes, I tried for three weeks, and on the third week I was able to acquire four tickets. I sat at my computer before noon hitting refresh on the page until it was up. I chose first available which happened to be 12:45pm on Saturday.

  • FridayGirl

    Nope. I tried selecting any available the first time. The second time I tried selecting around 3pm on a weekday. The third time the site wouldn’t let me do anything. Then I gave up.

  • Q

    Suggestion: Go alone. The lines are indeed ridiculous and the waiting painful, especially when you only get 20-30 seconds in a room. However, since only two people can enter at a time, whenever a group of three or five came up, the stopwatch person would pull singles out of the line to go in with the third or fifth wheel. Just a little tip from me to you!

  • L

    Yes. I went twice because the 1st time (opening weekend) the Pumpkin room was “down for maintenance” because someone broke a Pumpkin.

    The 2nd time I went, THE SAME ROOM WAS DOWN FOR MAINTENANCE. I mean, REALLY? Have people never been to an art exhibit before? DON’T TOUCH THE ART.

    okay, end rant. :)

    the ticket process is VERY anxiety causing.

    • FridayGirl

      Not to be rude, but you’re lucky you got to go at ALL, even if the pumpkins were down.

      • L

        I’ve spent a lifetime of getting fast-selling tickets for events, mainly concerts, but it prepped me for the Kusama ticket buying experience. It may be 50% luck yes, but it’s also 50% skill.

  • Stacys

    I was able to get them twice, though I lost one set in the checkout process because of bad internet in a hotel. In both cases, I watched the clock and clicked on the link as soon as the clock hit 10:00 am. In both cases, I had plenty of days and times to choose from.

    I also know someone who got in line at about 7:30 am on a Friday and got tickets for that afternoon.

  • anony

    If you buy a $250 membership to the museum, you get 4 Kusama tix, plus the cost is partially tax-deductible. It’s a safer bet than Craigslist.


  • Jay

    I got tickets on my first try…

  • B

    I was able to get tickets both times I tried. The key is to have the website with the times up and refresh right at noon. Avoid Saturdays or Sundays because those are always taken. Have a couple tabs up in case the time you originally pick takes too long to load. They have extended hours on Wednesdays, and that seems like the best time to go because the last entry time is 6:30, so the amount of people who can wait in line is cut off after that point. We were able to see the whole exhibit within a little over 2 hours doing it that way. The exhibit is cool, but also keep in mind you only get to view each installation for 20-30 seconds each. Good luck!!

  • georgetowner

    I got tickets online on my first try, I believe the first week they were available. I asked for late afternoon on a weekday.

    As Q mentions, you can pretty much skip the lines inside by volunteering to be a single to accompany groups of two unrelated to you. My husband and I did this and never had to wait longer than a few minutes. It didn’t matter to us if we entered the rooms together since it’s just a few seconds. We also headed to the last room and worked our way backwards.

    And as I’ve mentioned before, I don’t think you need more than 30 seconds to experience each room… unless you’re a rabid Instagrammer!

  • I probably tried 6 Mondays and never got them. I even went on a Friday morning, but not early enough.
    Considering my incredible impatience it’s probably not the exhibit for me anyway. And I feel like I’ve been based on the pics I’ve seen on FB and Instagram.

  • V

    Yes. A lot of people got tickets through the website and onsite visits

  • WanderingWahoo

    I have tried the last two Mondays and run into the same problem as OP. Each time I tried to get two tickets for any available time on a given day and ran into the same error messages.

  • DC99

    My husband was able to get tickets in February through the Monday noon release.

  • Helen

    I got 2 tickets online one Monday. However they then turned out to be at the same time as a last minute event at my kid’s school. I looked on Craigslist and someone had already posted asking to swap tickets. Amazingly it all worked out!

  • 1301

    It took a couple of tries, but I was able to get them. Turns out, the day my friends and I got tickets for was the snow day–and we had morning tickets, when the museum was closed for a delayed start. Ours were then good for any time slot that day, so that flexibility plus a lot of people skipped out on account of weather, we had a really good time.

  • textdoc

    I tried five Mondays to get advance passes and was unsuccessful all five times.

  • RumRunner

    Yes on my fourth try. Like a few people have stated I selected first available and got 2 for a Friday morning.

  • bugbiter

    I friggin’ work at the Smithsonian and wasn’t able to get tickets through the SI site. It felt pretty silly having the site crash on me while trying to reserve tickets from WITHIN the building. WaPo reported more than 50K active users trying to reserve 9K tickets…

    I even tried to bring my wife to a special employee viewing night, but the line was longer than I’ve seen during a typical Saturday. Shake Shack had some pretty cool lights though…

  • SK

    I did it a few times and got tickets every Monday (helping out some friends), requires just a little bit of diligent refreshing.

  • anon

    nope, i’ve struck out about 4 or 5 times now.

  • Mug of Glop

    Out of the three of us that attempted to get a trio of “first available” tickets a couple months ago, one of us was successful. We ended up going on the snow day, which was a nice touch. Good exhibit, but I’d say more of an attraction than an art exhibit because of how little time you got to actually see and consider anything. We didn’t have to wait in line outside, but had to wait about 15 minutes for each room.

  • Caroline

    Somehow I was able to get tickets for opening day through the online system. I went, and it was awesome, but my relative ease in getting the tickets lulled me into a false sense of security. So I stupidly turned down two opportunities to go during Smithsonian employee/volunteer days (one because it was pouring rain, the other because it was during work hours). Every following Monday, at 11:45, I set up the webpage on both my phone and on the web browser (sometimes multiple tabs), making sure I was logged into tickets.com, and start refreshing like crazy at 11:59. It didn’t matter– the system inevitably got hung up and by 12:01 it was all sold out. I feel lucky I got to see it once but would love to see it one more time.

    Has anyone had luck with walk-up tickets the day of? How early do you have to get there (I’m guessing earlier than the 9:30 time the website claims)?

    • CathedralHeightsMetro

      This happened to me, too! Getting tickets the first week was easy, so I assumed it wouldn’t be a big deal if I bailed and didn’t go when my work schedule got hectic. “Whatever, I’ll just go another time,” I thought. Nope!

    • Librarian

      For walk up tickets, I would get there no later than 8am now. The nicer weather means people lining up sooner. I went when the weather was cold and the lines were still pretty long. They release tickets at 10am when the museum opens. Get a coffee, talk to people in line, bring a book. Most waiting were excited to be there to see it. I saw it three times this way with three different groups of friends and it was worth it.

  • texaninthedistrict

    I was able to, too. Definitely look for mid-week tickets if you have flexible work hours. Also, I keep hitting refresh at like 9:59 a.m. so that I will be one of the first ones in the queue.

  • LNontheHill

    After my husband and I both tried several times online, we gave up (we were only able to do a weekend). So, we bit the bullet and got in line early one Sunday morning–I think we got in line around 7:00 and went in with the attitude that it would be a day of a lot of waiting in line (so we were chill about it and brought snacks and reading material). Because a lot of people in line in front of us wanted tickets for later in the day so other people could join them, we got one of the earlier time slots (10:45, I think), went straight to the timed line, and got into the museum and exhibit roughly at the time on the tickets. Once you’re in, if you are early enough in the day, the trick is to go to the far rooms first, where there is not yet a line. We saw most of the rooms with virtually no waiting in line for the individual rooms (we even saw our favorite room twice!). (The time stamps on my photos are 11:03, 11:10, and 11:16 for the first three rooms we went to–obviously not much waiting for those, though we had to wait longer when we backtracked to the first rooms.) I think it was worth it, but you have to go in with a lot of patience–lucky timing doesn’t hurt either.

  • JC

    Yes! Well, kind of. My coworker got tickets for this Wednesday and is kind of enough to taking me with him. Another one of my coworkers got tickets for a showing last week. They both logged in exactly on noon on Monday and selected first available, and both got tickets for mid Wednesday afternoons.

  • n3

    Yes, but it was a miracle.

  • Alex Neustadt

    Didn’t get them the first three Mondays I tried. Then got them two weeks in a row. You have to have the page all set go. I even knew where to click for the day I wanted. Then do best available. It sounds dumb, but practice. I think knowing where to click and doing it quickly the second my computer time changed to 12:00 helped. One week I got them for 10am. My kids were done so quickly I didn’t think they went to all the rooms!

  • DCWaterSewer

    No, I tried twice to get some, but the second they were available and they were somehow already sold out.

  • Glenn Ellmers

    I also tried multiple times, and had the same frustrating experience.

  • skaballet

    Don’t hate me, but I got tickets on my first try for 2pm on a Wed I believe.

  • Anon

    I got mine on my first try but like someone above also said, I have experience buying high-demand tickets. You really need to know your exact plan of action and not waste a second (literally).

  • Northzax

    Never got them online. Finally just got there at 6:30 on Friday morning. Grab a chair, drink some coffee and read a book for a few hours. Got in at ten, done by eleven. Never waited more then ten minutes for a room. After 7:30am, don’t bother, you’ll be in line inside for hours.

  • ActualArtLover

    There’s a special membership available for only $50 that gets you two tickets anytime you want. No time slot, no waiting to get into the exhibit, no internet games. Plus, you get most of the benefits of SI membership for the year. If you’re really an art lover and HAVE to see the exhibit, this is the way to go. You still have to wait in line for the rooms, but I echo earlier comments that it’s faster if you are a “single” (like the ride lines at theme parks). I brought headphones and listened to an audiobook whole I waited and time flew by. Also, there’s other art to see that isn’t the rooms. The “peep in” exhibits were my favorite anyway and there were never lines for those. I must have looked at them both about 20 times. I never tried the lottery business, so I can’t speak to that.

    • JakeOnDC

      +1… my sentiments exactly… show was provocative, tribal and whimsical all at the same time

    • maxwell smart

      Actually no: The LIMITED EDITION KUSAMA CIRCLE ($50) membership is currently at capacity, with a limited number available for the following special groups: students, military, and seniors ages 65 and older with valid ID.

      • ActualArtLover

        Aw. That’s a shame. I got my membership back in February. I didn’t realize it was limited by number, I thought only by the dates of the exhibit.

  • Petworth

    Yes, on the third try. You have to have the website open right at noon as others have mentioned. My husband went a second time with his parents by arriving on a Sunday at 7:30 am and waiting until they open at 10 am. They got tickets for 10:15 am. Although a three hour wait is crazy, he said that not many other people were in the museum at that time and there weren’t the long lines for each room that we had to wait in. Personally, I thought the exhibit was worth the long lines. It’s completely unique.

  • No tickets for me

    Same thing happened to me! It’s not right I tell you. After a few weeks of trying I just gave up. I think they should have extended hours for this, but not sure that would have helped much.
    Oh well while I’m sure it would have been cool to see, in a little over the IG pics of it. Kinda like I was there…in a way. So much for contributing my dot.

    • Survivor77

      Like the Name…LOL!

  • saf

    I did – the first week – but not since.

  • AdMo

    Took several weeks of attempts and we got weekend tickets. I think it helps if you’re looking for a small number of tickets. We kept trying for 4 to go with friends but were able ultimately to get 2.

  • wpk_dc

    Still not really sure why, but I’ve had zero interest in going to this exhibit. I’m a huge museum-goer too. I’ve just felt the real experience couldn’t live up to the hype. And with all the selfies on FB and stories online, I feel I’ve been there already.

  • Fast Fingers

    I got tickets five times. The easiest way was to choose the day of least demand (Thursday) and take the first available. The fine print said you could exchange your passes for different times. I did that twice with no problem. They give out about 700 same day passes each day, so if the site didn’t work for you, you can still get in through standing in line. Hope all of you get a chance to see it.

  • AdMoKalTri

    I tried every week (as did a friend of mine) and neither of us got tickets. We did the “first available” option, too.

  • Biida

    I did! I had the best luck using internet explorer. I picked a random time (11:45) on a Thursday and got tickets, but I had been trying since the official process started and just got to go last week. Good luck!!!

  • Julia Vipsania

    I got tickets the first day they were available to the public, but it took two devices, three browsers and a LOT of refreshing.

  • ftoast

    I tried for the first time today (at noon sharp) and failed miserably. I hope actually getting a ticket requires responding to a CAPTCHA, as otherwise I’d suspect someone is gaming the system to make a buck. That all said, now that I’ve read the comments about the poor exhibit experience, I do not at all feel bad about being unable to get tickets. The Hirshhorn has always been one of my least favorite Smithsonians, and this clearly doesn’t improve its position.

  • Dotlady

    I got walk up tickets by going early in the morning and it worked out well. My son and I arrived a bit after 7. I left him in line and went to Starbucks to pick up coffee and breakfast. They distributed tickets about 9:15. We could have gotten tickets for any time of the day because we were close to the front of the line. We chose 10:30. Each of us could get four tickets. My other children then arrived about 10 to meet us and we went into the exhibit. If you go early, each room does not yet have a long line to wait. The longest we waited for any individual room was 5-7 minutes.

  • JakeOnDC

    I tried and tried and tried and failed each time… I did become creative and secure them by posting an ISO on Craigslist for two tickets.. I was flooded with people that couldn’t make their time slot… It was worth the wait.. a must see show and the hottest art ticket in the country….

  • Michael Pierce

    I really wanted to see this but then it became a thing, and between the long waits and difficulty/impossibility of getting tickets at acceptable times, I’ve completely lost interest.

  • A

    Yes I got tickets 2 weeks in a row, early on. I was at my computer at 12:00 on the dot and just clicked it.

  • LC

    The 20-30 seconds in each room that many have mentioned as a negative was actually a decision of the artist herself — it’s how Kusama intended her art to be experienced. Was not up to the Hirshhorn.

    • maxwell smart


      • Anon

        I’m curous too. Previous exhibitions in other cities gave visitors the chance to go in alone for at least 45 seconds. 20 seconds for three people is a huge deviation.

  • Holly

    You need to go down there in person in the morning when theu hand out the daily tickets. You can get up to 4 tickets, but you cannot choose the time. We had our 3 interns go get a dozen tickets for the whole office. We got a 2pm time slot that afternoo , and got to see the whole exhibit.

  • richard

    I am like you, I tried every week to get tickets via the website and I got the same message my wife and other friends that I work with also tried to get tickets the official way and they all had the same experience with the website.

    I am not sure why they used such a horrible ticket platform, but thanks to Instagram and my friends all taking pictures, I was still able to see all the exhibits online that is! Oh well,

  • JOS108

    I tried several weeks in a row with the same result. I just gave up.

  • AJSE

    Yes I got them on my first try. Saturday afternoon around 2 PM is when we went. The lines, however, were about 1-1.5 hour per exhibit so our energy really tapped out after 2 exhibits (5 PM) and we left.

    • AJSE

      Oh I forgot to mention that we had 4 tickets and that I agree with other commenters that it was overhyped and not worth the lines.

  • AdMoGuy

    If you really want to go, you can pay $50 for a timed entry to the After Party next Friday evening:


  • CTcait

    I selected first available and the same exact thing happened to me. So frustrating.


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