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Credit Cards at the 3rd & H Giant supermarket – Part Three

by Prince Of Petworth April 21, 2017 at 2:45 pm 31 Comments

Giant-PoPville h st

It’s gonna take alotta bags of beer to salve this wound…

“Dear PoPville,

Your site has reported previously on possible incidents of banking cards being compromised at the Giant on H Street NE. I fear that I may be their latest victim. In the last week both my debit card and credit card have been used fraudulently, but the actual cards never left my possession. I live three blocks away from the Giant and it is the only place I can think of where I would have used both cards.

Curious to know if anyone else has had this same experience recently or if Giant has commented further on these concerns. It is extremely frustrating!”

  • Anon

    It happened to me twice over the span of a month or two… that Giant is where I use(d) my credit card most frequently. No problems after switching over to Wholefoods.

    • So you never used your card anywhere esle besides Giant? Or do you have proof that it was Giant. Sounds like an assumption to me.

      • Anon 2:55

        Sure do use it elsewhere. It also could have been me driving down to Georgia in my sleep and spending money at some random spa and walmart. I’m definitely not blaming Giant. I’m just saying that it hasn’t happened again since switching to WholeFoods.

  • Anonthony

    This has to be some sort of inside job, the way it involves multiple Giant locations. I’m definitely never shopping there again unless I pay cash.

    • FridayGirl

      I thought it was only one Giant location? (H St NE)

      • Truxton Thomas

        Same. Curious if this has happened elsewhere since we shop at the O Street one every week, but as far as I know it has been at H Street exclusively.

      • Anonthony

        I don’t know if it’s so widespread at other locations, but there was a comment in the previous post about someone dealing with fraudulent charges at the Giant on Wisconsin Avenue.

  • AnonGiantShopper

    Same thing happened to me a few months back. My card was compromised when I got a notice showing it had been used twice at a Giant in Pennsylvania totaling ~$500. I approached the customer service at the 3rd&H Giant and they didn’t have anything to say about the issue.

    • Anonymous

      To be fair, this sounds like a much larger problem than their customer service desk is trained to handle. I’d contact the regional manager.

  • Anon who hasn’t been back in 2 months

    Had both of my credit cards (discover and capital one) used fraudulently from Boston down to Richmond in the span of about 2 hours.

  • Anon Spock

    I’m going to scour my cc statement, but I’ve never been compromised, and I go there probably once a month. I only use self checkout, so maybe that is why.

    • amr

      I definitely used self-checkout the day before my cc company called me about fraudulent charges.

  • DC

    Another reason to use Apple Pay, merchant never gets your card number…

  • Mj

    Aren’t they chip and pin?

    • IJM

      Are there credit cards in the US that use chip and PIN? I thought everything here was chip and signature (or swipe and signature).

      • anon

        I have a corporate card that has a chip and every once in a while it requires a pin.

  • Michael

    Aren’t they chip and signature?

  • amr

    Happened to me too. A couple months ago, I got a call from my credit card co asking if I had just tried to buy $500 worth of stuff at Urban Outfitters. I have a chip in my card btw. Giant is still better than Murray’s, but that’s not really saying much.

  • ajr

    You know, this could be complete coincidence but I had my information stolen twice while living on the Hill and frequenting that Giant. I moved in October 2015 so maybe it’s a stretch but I never had a problem before or after.

  • Anon

    I also had my Capitol One credit card info stolen (but still had the physical card in my possession) a couple of days after going to this Giant a few weeks back. Luckily their fraud department caught it before the charges got too out of hand.

  • Hill Denizen

    Has anyone reached out to corporate or to one of the local tv stations? I think I recall someone saying that when they complained Giant was totally in denial and unresponsive. Seems like something worth moving up the chain.

    • anon

      +1

      • FridayGirl

        +2

    • Idontgetit

      Has anyone tried shaming them on social media?

  • gonzo

    Certainly a possibility that it has nothing to do with Giant. You dont have to use your card for the information to be stolen.

  • Anon

    Same thing happened to my wife’s credit card a little over a month ago. Only recent charges were the Giant on H st and Wydown. Felt pretty confident that it was the Giant based on past issues. Their lack of attention to the issue combined with the upgraded experience at Whole Foods, won’t shop at the H St. Giant again.

  • Anon NS

    I’m surprised no mention on Yelp.

  • SusieDoom

    I’ve had my credit card information stolen twice in recent months and was wondering if it’s the Giant in Columbia Heights. That’s the one I frequent, and I can’t help but be curious after all the talk about this Giant. Do the Giant stores accept Apple Pay?

  • JoDa

    No matter how this is happening, it just astounds me that the US is so reticent to catch up to the rest of the world in how we protect people using any type of card. I mean, in many places around the world, I go into a private booth to use an ATM. If I don’t, there’s a plastic shield over the keypad to prevent anyone from spying my PIN. Stores and restaurants bring a mobile machine to you, so that your card never leaves you possession. And the fact that my card is chip and signature is “weird,” they were expecting chip and pin.
    .
    The last time my card info was jacked, I was on a road trip. The customer service rep I talked to said “did you use your card at a gas station, at all?” “Well, yes, but I used the pumps closest to the store and yanked on the card reader before doing pay at the pump!” “They’re getting more savvy…they may have mounted a camera that just captured your card number, expiration date, and CVV, and you wouldn’t have noticed that.”
    .
    If that was accurate, then there’s literally no way to protect yourself except to have cards/banks that monitor the hell out of your transactions and have your back in case of fraud. While I am well aware of how horrible they can be in general terms, on the fraud side, Chase has always been wonderful, if a little overprotective (always call before any international or unusual domestic trip) for both credit and debit card fraud issues.

    • Anonthony

      +1, most of the rest of the world would be shocked by some of the lax security practices here. I hate it when you have to surrender your debit card to the bartender when opening a tab at some bars.

      • TJ

        You don’t actually *have* to do this. Pay with cash. Or, use a credit card.

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