Photo by Susannah McPhelim
“You can request pothole repair services by calling the Mayor’s Citywide Call Center at 311 or by completing a service request online using the District government’s Service Request Center.. Please Indicate the pothole location (i.e. address, intersection) and describe the severity of the problem (i.e. depth, width, number of potholes in one location). A service request will be put into the tracking system, and you should receive a service request number.
DDOT’s standard is to repair potholes within three business days (72 hours) of the time they are reported.
You can call 311 or (202) 727-1000 if the pothole hasn’t been repaired by the specified date of completion. Please reference your service request number.”