“RCN vs Comcast? Please Help!”

Photo by PoPville flickr user Miki J.

“Dear PoPville,

I’m torn…. I’ve had Comcast in various apartments in DC for the past 5 years. I’m moving to a new unit (in my existing building in Logan Circle) and am considering their Mover’s Edge.. They just transfer your service to your new home at no cost to you… Which I’ve used in the past and has been great BUT I’m not sure I can deal with the atrocious customer service, constant service outages, and ridiculous bills! Fios is not available in my area yet. So the only alternative is RCN. From the people I’ve polled in my building, it seems that RCN is the popular choice but we’ve certainly been spoiled by xfinity steaming… I’ve watched episodes of my favorite shows and scheduled my DVR on flights and they new X1 platform has some really cool features, almost at the level of a Smart TV but they’re by no means necessary. I’m not sure if I’m ranting here or asking for advice but I’m moving this week and would love to hear what some others’ experiences.

Any insight would be appreciated!”