Photo by PoPville flickr user Mr. T in DC
“Dear PoPville,
I am sure I’m not the only one confused by the way our smartrip cards now work or frustrated that I can’t get through to the 888-smartrip # before I hear the dreaded “all operators are busy, please call back later” message.
Saturday I had over $200 on my card and then Tuesday I had $48….I know they upgraded their technology, but still don’t understand how we will be able to know exactly how much $$ we will have in our accts without having to create and log into our accts on the wmata website. Do you know or does anyone know the new process??!!??
Thank you”