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Tynan Coffee & Tea Owners Respond To Recent Concerns

by Prince Of Petworth November 22, 2009 at 9:35 pm 23 Comments

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As Tynan Coffee & Tea marks its first month in business, we want to take this opportunity to say thank you to our guests. We are grateful to receive so much input regarding our new shop.  From the outset, we have sought feedback to improve the customer experience and we appreciate the many thoughtful and constructive comments that we have received.  A number of important points were made in the recent Prince of Petworth posting and the corresponding comments and we would like to update you on our efforts:

Customer Service:  This is an extremely important issue for us and we feel strongly that we have an experienced and friendly staff.  As with any new endeavor our approach is evolving as we attempt to provide an enjoyable experience.  We will continue to work towards providing exceptional service to each and every one of our guests.

Customer Feedback: We encourage all of our guests to provide feedback to us at the [email protected] email address that is posted throughout the shop and on our website (www.tynancoffeeandtea.com ).  We check this account daily and make every effort to respond to each person.  Your input is extremely beneficial to us and we ask that you continue sending your comments and suggestions.

WiFi Policy:  A number of questions have been raised about our internet policy and we apologize for any confusion.  We are very happy to offer free internet service.  In order to provide the strongest signal, we password protect access so that usage is available to only those in our shop.  While guests do need to request a second ticket from a barista when their initial hour expires, we do not require a second purchase.

Based in large measure on guest feedback, we have revised our WiFi policy as follows:

Monday through Friday:  Free service is available all day

Saturday and Sunday: Free service is available from 3pm to close

While we are gratified by how many people enjoy being in our space, we felt compelled and were urged by many of our guests to limit WiFi on the weekends in order to accommodate other customers looking for space to sit and eat.

Lighting: We agree with many of the comments that we received regarding the lighting.  Just last week we replaced all overhead lights with softer bulbs.  We hope the change provides a warmer environment.

We have truly enjoyed becoming a part of the Columbia Heights community and we look forward to continuing to grow and improve.  Our goal is to provide an outstanding customer experience, both through our offerings and the environment that we create in our space.  We sincerely hope that you will stop in for some coffee, tea or food and please do not hesitate to let us know what you think.

Jim & Brian Sullivan

Tynan Coffee & Tea
1400 Irving Street, NW
14th & Irving Streets at the Columbia Heights Metro

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