Photo by PoPville flickr user Elvert Barnes
We noticed that we couldn’t receive or make wireless calls on Friday morning around 8:30am. On an outbound call the call starts, goes for 10sec exactly and then we get a “Call Failed” message. Inbound calls come in but won’t connect just dead air until it says “Call Failed”. Verizon was typical and took 30 min on the phone (outside 5 blocks away in 30-degree weather) to admit the issue and couldn’t give an estimated time of completion.
By Saturday we lost WiFi (FIOS) and still can’t make or receive calls. My husband spends 30min on the phone with Verizon Saturday morning. Still no progress.
So now I’m checking Twitter to see who else is having issues and it seems that our zip code is down (20009). And we can’t get any answers about when this comes back. As of 6pm, Verizon still had no answer when service would be back.
We live on the edge of Jack Evan’s district. I have tweeted to and emailed him… no word back as of 9:50pm.
Forget the fact that I and others run businesses and work from home and we are losing revenue (but Verizon will surely expect their monthly payment). More important, this is a public safety issue. We cannot call out or in. If I was in an accident and needed to reach my husband at home, it wouldn’t go through and vice versa.
We have been down for almost 4 days with ZERO update from Verizon other than that they “are working on it.”