
“Dear PoPville,
Is WMATA using Chat GPT to respond back to customer complaints about “Better Bus” issues? I thought maybe these were genuine responses but then my friend pointed out they were likely just Chat GPT and WMATA was actually not responding to me (the machine was :/). Two response examples attached. I hope I didn’t fall for AI…


BTW Justice for the L2 in AdMo. We are truly cut off in AdMo from the “better bus” services.”